Job Description

Calaso USA Inc . is a fast-growing glass packaging distributor, offering complete packaging solutions to its customers. Focusing on high-end glass bottles and jars, Calaso USA Inc. is committed to excellence and innovation in its main sectors of activities: Cosmetics and Personal Care; Perfume and Fragrance; Health and Well-Being; Food and Nutrition.

We are looking for a customer-oriented sales representative . You will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently. 

You are genuinely excited to help customers. We are looking for someone who's patient, empathetic, passionately communicative, and proactive. Someone who can put himself/herself in our customers’ shoes and advocate for them when necessary. 

If problem-solving comes naturally to you. You are confident at troubleshooting and like investigating to resolve customer complaints. Your target is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction then this role is for you.

Responsibilities

• Manage large amounts of incoming calls

• Manage and effectively convert inbound leads into new customers

• Build trust and a sustainable relationship with customer accounts through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal and team sales and customer service targets

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution

• Keep records of customer interactions, process customer accounts, and file documents precisely within Salesforce

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers

• Prepare sample orders for potential new customers

Skills

• Proactivity

• Strong phone contact handling skills and active listening

• Strong writing communication by E-mail

• Familiarity with CRM and ERP systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Ability to work well in a team environment

• Strong problem-solving abilities

• Previous experience in sales or customer service

• Bachelor’s degree in business administration or related field

Job Type: Full-time

Salary: $50k - 57k + up to 18% bonus

Benefits: 

Health insurance 

401(k) matching 

Paid time off 

Schedule: Monday to Friday – 8 hours/day (8am-5pm PT) 

Work Location: Carson, CA 

Work setting: In-person

Performance Area

Communication Skills

• Demonstrates clear and professional verbal and written communication.
• Actively listens to understand customer inquiries and concerns.
• Effectively communicates solutions and information to customers.

Customer Relations

• Provides excellent customer service to foster strong relationships.
• Engages with customers to identify their needs and provide tailored solutions.
• Handles customer feedback and challenges with a positive, solutions-oriented approach.

Sales and Product Knowledge

• Maintains a strong understanding of the company’s products and services.
• Explains product features and benefits effectively to customers.
• Identifies opportunities for upselling or cross-selling based on customer needs.

System Navigation

• Proficient in using the company’s CRM and ERP systems to manage customer interactions.
• Accurately enters and updates customer data and order information.
• Efficiently navigates systems to ensure smooth customer experiences.

Team Collaboration

• Works closely with co-workers and supervisors to meet team goals.
• Shares ideas and feedback to improve processes and customer satisfaction.
• Adapts quickly to changes and supports team members as needed.

Problem-Solving and Proactivity

• Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
• Investigates customer issues thoroughly and identifies effective resolutions.
• Takes initiative to engage with customers and provide additional support when necessary.
• Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
• Investigates customer issues thoroughly and identifies effective resolutions.
• Takes initiative to engage with customers and provide additional support when necessary.
• Maintains consistent attendance and punctuality.
• Demonstrates professionalism in all interactions.
• Manages time effectively to balance customer needs and daily responsibilities.

Responsibilities

• Manage large amounts of incoming calls and effectively convert inbound leads into new customers.
• Build trust and sustainable relationships with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Meet personal and team sales and customer service targets.
• Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process accounts, and file documents within Salesforce.
• Prepare sample orders for potential new customers.
• Follow communication procedures, guidelines, and policies.

Skills

• Proactivity and strong problem-solving abilities.
• Strong phone contact handling skills and active listening.
• Strong written communication skills for email correspondence.
• Familiarity with CRM and ERP systems and practices.
• Ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work well in a team environment.
• Previous experience in sales or customer service.
• Bachelor’s degree in business administration or a related field.

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