Job Description

This is an opportunity to work for one of the top local firms in the area, which is rated as one of the best places to work in the State of Oregon. They provide growth opportunities, excellent benefits, and a challenging yet fun work environment. Do not miss out on this opportunity; apply today!

Compensation: $45-$55K/yr DOE

Availability: Monday - Friday, 8am - 5pm

The Client Support Specialist is responsible for delivering outstanding client experiences by addressing inquiries, resolving issues, outbound sales and providing detailed product and service information. This position focuses on proactively reaching out to clients to promote additional offerings, fostering long-term relationships, and maintaining high levels of client satisfaction. This role focuses on effectively managing client relationships, monitoring key performance indicators (KPIs), and contributing to the enhancement of support services. The Client Support Specialist will collaborate with internal teams to assist in process and customer service improvement, and support inside sales efforts.

Duties & Responsibilities:

• Handle client inquiries, concerns, and requests with a commitment to prompt and professional resolution.
• Engage with new and existing clients to drive sales opportunities and foster business growth.
• Deliver detailed product and service guidance, ensuring clients are fully informed and supported.
• Provide technical support and solutions, leveraging knowledge-based insights to address client needs.
• Utilize CRM systems to effectively track and manage client accounts and interactions.
• Work closely with colleagues to maintain high performance and ensure continuous professional development.
• Assist in implementing streamlined client support processes and procedures for optimal efficiency.
• Maintain adherence to service level agreements (SLAs) and ensure timely responses to client requests.
• Monitor client interactions to uphold quality service standards and consistency.
• Develop strong client relationships, proactively identifying needs and offering tailored solutions.
• Analyze recurring client issues, implementing proactive solutions to improve overall service delivery.
• Track and assess KPI metrics, including client satisfaction, response times, resolution efficiency, and sales.

Qualifications:

• Bachelor’s degree in a relevant field is preferred.
• Demonstrated experience in customer service, client support, or inside sales.
• Exceptional communication and interpersonal abilities.
• Analytical and problem-solving skills to address challenges effectively.
• Ability to perform under pressure and manage multiple priorities efficiently.
• Experience collaborating with internal and external cross-functional teams.
• Proficiency in CRM systems and customer support technologies.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy .

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