Job Description

Technical Writer

REMOTE

Long term contract

The Technical Writer will be responsible for developing high-quality documentation , including system manuals, release notes, and online help resources for all General District systems. This role requires excellent writing skills, the ability to translate complex technical concepts into clear, user-friendly instructional materials, and collaboration with subject matter experts, analysts, and trainers across the Virginia Courts.

Key Responsibilities

In addition to other assigned tasks, responsibilities include:

• Develop, write, and maintain high-quality documentation for all General District applications

• Create and update system user manuals, system release documentation, and online help content

• Collaborate with business analysts, trainers, and technical staff to ensure documentation accuracy and clarity

• Translate complex system functionality and statutory business requirements into clear procedural instructions

• Edit, revise, and proofread documents for grammar, clarity, consistency, and formatting compliance

• Assist in developing online instructional materials for clerks and judges, including multimedia or interactive content

• Use e-learning authoring tools to ensure content quality, consistency, accessibility, and readiness for posting in the Learning Center

• Ensure all documentation meets OES quality standards and is accessible to diverse audiences

Minimum Qualifications

Minimum qualifications are essential, non-negotiable requirements for consideration:

• Five (5) or more years of experience in technical writing, technical communications, computer science, information technology, or a related field

• Bachelor’s degree from an accredited institution of higher learning

• Excellent writing, proofreading, and editing skills

• Demonstrated experience in technical writing and software documentation

• Exceptional attention to detail and ability to deliver high-quality documentation

• Ability to understand complex technical concepts and clearly explain them using text and visuals

• Strong analytical, decision-making, and communication skills

• Excellent interpersonal skills and ability to collaborate with diverse stakeholders

• Proficiency with Microsoft Office

• Working knowledge of RoboHelp

• Knowledge of or willingness to learn tools used to develop online instructional materials

Preferred Qualifications

Preferred qualifications are desirable but not required:

• Working knowledge of Articulate 360 and Colossyan

• Experience creating online help systems or multimedia instructional content

• Familiarity with court procedures and case management systems

• Experience working in a court environment

#DICE

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