The Support Center Analyst II is responsible for supporting Company’s users requiring assistance with technology and serves as an internal resource for escalations and advanced expertise. Occasional remote support or travel is required to serve hybrid office work and geographically dispersed locations.
A strong technical background combined with customer service experience is required, as well as problem solving and the ability to motivate the team to achieve specific goals. Ensure high quality technical support while maintaining or exceeding service levels and KPI/QA targets.
JOB DETAILS
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