Senior Revenue Cycle Manager Job at Staffing Solutions Enterprises, Middleburg Heights, OH

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  • Staffing Solutions Enterprises
  • Middleburg Heights, OH

Job Description

Staffing Solutions has partnered with our local client to identify a Senior Manager of Billing Operations. This individual will direct and oversee the day-to-day management of key accounts in the organization. Determine strategy to keep work current and quality high utilizing onshore and offshore staff while keeping the account profitable.

Salary: $85-90K, Hybrid schedule

Key Responsibilities:

  • Track team performance against operational and departmental KPIs to ensure all corporate and client goals are being met.
  • Lead a team of managers. Monitor their daily activity, individual and team performance. Provide ongoing coaching, training, and guidance.
  • Work with your management team on monitoring and reporting staff performance trends to create plans to improve performance for underperforming staff.
  • Add, adapt, and implement processes to meet the needs of both the client and the billing teams, with a focus on standardization aligned to a best practice for each process.
  • Process analysis to determine and recommend areas of improvement with a focus on increasing offshore staff and automation.
  • Present KPI results monthly to executive management, including outliers and action plans. Track status to action plans.
  • Determine staffing needs based on volume forecast, financial metrics, and decide on onshore vs. offshore work assignments. Present staffing plan at quarterly meetings.
  • Monitor FTEs on account(s) against revenue to ensure expense ratio meets company targets.
  • Attend internal and client meetings to answer process or billing related questions and address any issues raised. Create action plans and report on status.
  • Provide direction to management staff on work task priorities.
  • Investigate outstanding aged accounts receivables to determine the steps needed to obtain payment and take appropriate actions.
  • Monitor electronic claim and payment transactions.
  • Other duties as assigned.

Education/Experience:

  • Four-year degree or similar level of experience
  • 5 – 10 years of experience working and managing onshore/offshore staff in a business environment
  • Excellent communication skills – both verbal and written.
  • Ability to work effectively in collaboration with diverse groups of people
  • Positive experience in attracting, developing, coaching, and retaining high performance team members
  • Ability to establish priorities and effectively communicate initiatives and objectives to staff
  • Demonstrated strong integrity, positive attitude, and goal-oriented initiative
  • Ability to juggle multiple tasks and shifting priorities
  • Proficient in using Microsoft Excel, Word, PowerPoint and other related software
  • Ability to maintain confidentiality

Requirements:

  • Physical Demands: General office demands include sitting and/or standing for extended periods of time. Dexterity with general office equipment including keyboard and mouse. Ability to lift to 25 pounds.
  • Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels.

Job Tags

Local area, Offshore, Shift work,

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