Job Description

POSITION SUMMARY

The Low Voltage Technician installs, configures, tests, and maintains all Safety Systems including but not limited to Fire, Burglary, Surveillance Cameras, Digital Video Recorders, Access Control Systems, Intercom, Network Clocks, Freezer/Cooler Probes, Audio, Security/HVAC Pressure Sensors, all related cabling, and other systems as assigned. Effectively troubleshoots and repairs faulty equipment or conditions. 

Responsible for the maintenance and upgrading of all safety systems’ hardware and software. Responds to dispatched service calls in a timely manner. 

Reports issues requiring escalation or parts/materials.

MINIMUM REQUIREMENTS EDUCATION: 

• Associates degree or 2 year college coursework equivalent is required. Will consider years in the field towards degree equivalents. 

CERTIFICATION/LICENSE: 

• Valid driver’s license required w/ clean driving record.

• Low Voltage license preferred. 

• CPTED Specialist preferred. 

WORK EXPERIENCE: 

• 1 year of relevant work experience; will consider less. 

KNOWLEDGE, SKILLS & ABILITIES 

• Ability to maintain and upgrade all safety systems (hardware and software). 

• Able to maintain an accurate inventory of all in-use life safety equipment, maintain service records, upgrades, and warranty information. 

• Knowledge of Fire, Burglary, Surveillance Cameras, Digital Video Recorders, Access Control Systems, Intercom, Network Clocks, Freezer/Cooler Probes, Audio, Security/HVAC Pressure Sensors, all related cabling, and other systems. 

• Technical and computer skills. 

• Effective communications skills (written/oral). 

ESSENTIAL DUTIES

• Performs basic point-to-point troubleshooting on CCTV, Burglar, Fire, Keyless Access and Intercom equipment. 

• Performs regular preventative maintenance functions and building assessments to include physical inspection, written reporting, and repair of all life safety devices.

• Inspects and coordinates work performed by authorized vendors to ensure projects meet scope of work, project specifications, and guideline requirements. 

• Performs call center duties to include call taking, work order creation, troubleshooting, dispatch, and reporting. 

• Responsible for maintaining regular communication with supervisor and management staff through the use and check of email, mobile phones, regular team meetings, direct connect device, PDA, work order system, and other communication tools.

• Conducts interdepartmental training as required on Freezer/Cooler Probe devices as well as perform basic troubleshooting, installation, and configuration of all other life safety devices to include but not limited to surveillance equipment, keyless access components, intercom systems, IP address validations, analog and digital clocks, fire/burg components, and others as required. 

• Performs barcoding, camera validations, cable labeling, floor plan mapping, and other inventory activities for all life safety system devices. 

• Responds as directed to emergency and non-emergency life safety system failures, including fire/burglary system outages and alarm calls. 

• Manages the time and attendance function in the work order system to input project time, daily work, and leave time requirements; enter ticket status updates; and place materials requests. 

• Meets or exceeds all required productivity goals according to Service Level Agreements, i.e. service call response times, ticket closure status updates, and all others as determined by the Director of Safety and Security. 

• Collects and maintains an accurate inventory of all in-use life safety equipment, maintain service records, upgrades, and warranty information.

• Performs continual skills updates, training, and research to stay abreast of current and emerging related technologies and product enhancements. 

• Maintains strong written and effective oral communication skills for both internal and external stakeholders, customers, and peers. 

• Demonstrates attention to detail to ensure successful resolution to customer requirements in a timely and cost effective manner. 

• Shift times may vary based on assignments made by the Director of Safety and Security. 

• Works a rotating on-call schedule. 

• Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular business hours and as needed. 

• Performs other duties as assigned by an appropriate administrator or their representative. 

PHYSICAL ABILITIES AND WORKING CONDITIONS 

The physical abilities, working conditions and other conditions of employment listed in this document are representative of, but are not intended to provide an exhaustive list of the requirements for positions in this classification. In the event of an emergency or situation requiring guidance from Federal, State, or local or school district authorities, the requirements of this position may change temporarily or for the school year to best serve the needs of our students. 

Mental Requirements: Able to handle stressful, fast paced, multi-tasking work, strong memory.

Additional Work Conditions & Physical Abilities: 

• Position requires climbing ladders, frequent walking, stooping, crawling, pushing, balancing, lifting of more than 50 lbs. and operating lift.
• Works in confined areas, stockroom, closets, attics, crawl spaces etc. above and below ground level. 
• May require attending school site visits - must be able to pass safe environment legal screenings. 
• Must have a clean driving record; may be asked to drive a company vehicle.
• Must be able to climb to second story on ladders, onto roofs, in unfinished ceiling areas (cannot have phobia of heights)
• Must be willing to work in all weather conditions within reason.
• MUST have clean language, good hygiene and polite manners while working in client homes and commercial business settings. 
• Clothes must be clean and neat daily. 

Remote Work Requirements: 

Work sites located in Colorado (Loveland, Ft. Collins, Denver, Littleton, Colorado Springs, Greeley, Hudson) and Wyoming. 

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