Job Description

JOB DESCRIPTION SUMMARY

The On-Campus Regional Property Manager (RPM) provides overall leadership for a comprehensive housing program for the University of Kentucky (UK). In this role, the RPM acts as the “Executive Director of Housing Operations” within the context of the public-private partnership with UK. The RPM works directly with UK, including the Office of Residence Life, student accounts services, and auxiliary services, to support the University’s academic mission and strategic priorities. The organization is responsible for the facilities management of 15 buildings, comprising 7,500 residence hall and apartment-style beds.

The RPM directly or indirectly manages a team of approximately 42 full-time employees, 10 part-time employees, 80 summer conference student staff, and a multi-million-dollar budget. The RPM serves as the primary interface between UK, the management team, and facilities/building operations, in addition to supporting forward-facing University roles that interact with residents and their families. She/he is responsible for contributing to a high-quality, living-learning residential experience for UK students. The RPM provides leadership and direct supervision to five department leaders (occupancy management, finance, operations, administration, & facilities), which constitute the senior management team.

This position is based in Lexington, KY and requires on-campus, in-office presence at least four days per week.

Specific responsibilities include oversight of all budget and administrative activities, human resources, housing assignments, marketing, facilities management, and emergency planning/responsiveness. This role also has direct responsibility for the successful execution of a robust annual summer conferences & short-term occupancy program and turnover operations. The RPM has indirect responsibility for the oversight of a third-party custodial services provider in all 15 residence halls. In a supporting role, this position works alongside the UK Office of Residence Life to contribute to the positive, scholastically successful on-campus student experience. Additionally, the RPM is responsible for the development, implementation, and monitoring of all departmental budgets. The RPM creates, executes, and evaluates all housing-focused systems and processes that support enrollment and retention. She/he ensures operations align with institutional objectives and supports the operational and financial goals of the partnership with UK.

JOB DESCRIPTION

The ideal candidate for this position comes with experience in private-sector property management along with institutional on-campus housing experience.

Full-Time Position (On-Site)

Portfolio Support

• Central Hall – Lexington, KY
• Champions Court I – Lexington, KY
• Champions Court II – Lexington, KY
• Haggin Hall – Lexington, KY
• Kirwan-Blanding Hall – Lexington, KY
• Lewis Hall – Lexington, KY
• Limestone Park I & II – Lexington, KY
• University Flats – Lexington, KY
• Woodland Glen I & II – Lexington, KY
• Woodland Glen III, IV, & V – Lexington, KY

QUALIFICATIONS

• Master’s Degree required, with 7–10 years of experience/training in university housing operations
• Familiarity with database systems such as StarRez, Entrata, and/or Yardi
• Strong budgetary and financial performance experience
• Effective verbal and written communication
• Excellent organizational leadership with prior supervisory experience
• Outstanding customer service skills
• Proven history of robust relationship-building
• Previous public-private partnership experience in a higher education setting is strongly recommended

ROLE RESPONSIBILITIES

• Develops annual budgets for the assigned portfolio and oversees attainment of budget goals through financial analysis, monthly reconciliations, and collaboration with controllers, owners/clients, and partners to resolve financial performance gaps.
• Ensures that the portfolio and individual communities meet established operational, financial, and performance standards through inspections, review of financial and market reports, and development of improvement measures.
• Provides leadership to associate and assistant directors by setting annual goals, developing action plans, and establishing priorities.
• Builds a high-performing team by hiring, training, and retaining skilled staff, and managing performance according to organizational policies and values.
• Promotes client satisfaction and retention through timely reporting and ongoing communication, responding quickly to concerns, questions, and requests.
• Reviews and interprets market data to identify emerging trends, working with others to develop market plans that drive occupancy and revenue.
• Ensures the appearance and physical aspects of properties meet established standards through routine site and safety inspections and oversees maintenance and capital investment strategies.
• Coordinates work with vendors, consultants, and contractors by identifying needs, negotiating contracts, monitoring progress, and maintaining communication.
• Actively engages in the campus and wider community to support service, charitable, and philanthropic commitments.
• Completes human resources, financial, administrative, and other reports and performs other duties as needed.

COMPENSATION

Salary Range: $110,000 – $120,000

Additional Compensation:

Actual pay will vary based on experience, skills, location, and business needs.

• Corporate roles may be eligible for quarterly/annual bonuses based on performance.
• Onsite property roles may be eligible for weekly, monthly, and/or quarterly bonus programs.

BENEFITS (Full-Time Employees)

• Competitive Medical, Dental, Vision, Disability & Life insurance (low-cost employee coverage; discounts increase with tenure)
• Generous Paid Time Off (15 vacation days, 4 personal days, 10 sick days, 11 holidays; birthday off after 1 year)
• Onsite housing discounts where applicable
• 6-Week Paid Sabbatical after 10 years of service and every 5 years thereafter
• 401(k) with company match up to 6% after 6 months of service
• Paid Parental Leave; lifetime Fertility Benefit reimbursement up to $10,000 (including adoption/surrogacy)
• Employee Assistance Program
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans
• Charitable giving programs and benefits

#ZIPDH

BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

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