Job Description

Role Overview:

This position serves as the initial point of contact for patients and handles a variety of communication channels, including phone calls, electronic messages, and web-based inquiries. Key responsibilities include:

• Answering, screening, and routing incoming and outgoing communications using a call management system
• Responding to general inquiries and escalating as needed to appropriate personnel
• Sending messages to staff via text, voice, or email
• Scheduling and confirming initial and follow-up medical appointments
• Registering patients, verifying insurance, and providing financial estimates
• Performing accurate data entry, maintaining data integrity, and reconciling records as needed

Must-Haves:

• High school diploma or equivalent
• Minimum of two (2) years of experience in a call center, customer service, or healthcare environment
• Strong interpersonal skills
• Ability to multitask in a fast-paced setting
• Excellent verbal and written communication skills

Preferred Qualifications:

• Vocational certificates related to healthcare (e.g., appointment scheduling, registration, insurance verification, medical assisting)
• Associate or bachelor’s degree in healthcare, business, or operations is strongly preferred

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