Job Description

“Lead the Future of Irrigation Excellence at Roebuck Landscaping”

SUMMARY:

The Irrigation Service Repair Manager will lead and enhance RWNL’s Irrigation Service Repair Division, ensuring top-tier service, system efficiency, and team development. While this role includes leadership, training, and strategic oversight, it is also a hands-on position responsible for performing daily irrigation service and repair tasks. This role is pivotal in establishing operational excellence, developing a high-performing team, and driving service growth. With full ownership over irrigation repairs, maintenance, and improvements, the manager will be instrumental in shaping the division’s long-term success while aligning with RWNL’s core values: Integrity, Excellence, Teamwork, Determination, and Passion .

Ready to join the Roebuck Landscaping Team? We are the go-to landscaping destination in the upstate of South Carolina, and we can't wait to have you on board!

ESSENTIAL JOB FUNCTIONS:

Advanced Diagnostics & Troubleshooting (Hands-On):

• Diagnose, troubleshoot, and repair irrigation systems, including controller failures, valve malfunctions, low/high water pressure issues, system leaks, and piping (2-wire & 3-wire).
• Perform routine maintenance, system checks, and emergency repairs as needed.
• Optimize irrigation performance through adjustments, replacements, and new system installations.
• Ensure proper water conservation techniques and system efficiency.

System Maintenance & Repair

• Perform winterization and spring startup services to maintain system integrity.
• Expertise in pump systems (suction lift, floating intake, booster pumps) and filtration.

Technical Leadership & Team Development:

• Oversee daily service technician routing and scheduling for efficiency.
• Recruit, train, and oversee 1-2 irrigation technicians, setting clear performance expectations.
• Provide hands-on training, coaching, and mentorship to enhance skill levels and efficiency.
• Lead by example in the field, demonstrating best practices and quality workmanship.

Customer Relations & Service Excellence:

• Build strong relationships with commercial and residential clients, ensuring customer satisfaction.
• Educate clients on irrigation system care, water conservation strategies, and available service plans.
• Recommend enhancement services such as system retrofits, smart controller upgrades, and annual maintenance contracts.

Operational Oversight & Efficiency:

• Utilize ERP/service tracking software (e.g., Aspire) for work order management and reporting.
• Ensure service vehicles are properly maintained, stocked, and equipped for daily operations.
• Manage inventory levels of key irrigation components (valves, controllers, sensors, wiring).
• Develop and implement best practices for scheduling, workflow management, and service execution.

Financial & Business Performance:

• Manage service budgets, pricing structures, and financial performance.
• Identify revenue growth opportunities through new service offerings and maintenance contracts.
• Drive cost-saving initiatives while maintaining high-quality service

KEY REPONSIBILITIES: FIRST YEAR EXPECTATIONS & ONGOING EXCELLENCE

• Establish a high-performing irrigation service team, hiring and training top talent.
• Develop and implement service and repair protocols, ensuring seamless execution and efficiency.
• Enhance operational workflows, optimizing job scheduling and response times.
• Set the standard for service excellence by personally leading complex irrigation diagnostics and repairs.
• Expand revenue opportunities, identifying new service offerings and upselling maintenance contracts.
• Foster strong client relationships, ensuring retention and repeat business.
• Lead team development, mentoring technicians and creating future leaders within RWNL.

LEADERSHIP PROFILE: EMBODYING OUR CORE VALUES

At RWNL, leadership means embodying our core values to shape our culture. As Irrigation Service Manager, you will lead with Integrity , Excellence , Passion , Teamwork , and Determination , inspiring your team and driving growth and innovation in the division.

The ideal candidate will exemplify the following Leadership Traits and Core Values :

• INTEGRITY: Acting with honesty, transparency, and accountability in all decisions and interactions.
• EXCELLENCE: Striving for the highest service standards and continuous improvement.
• PASSION: Inspiring and mentoring a high-caliber team with a commitment to irrigation mastery .
• TEAMWORK: Fostering collaboration and shared success across the organization.
• DETERMINATION: Overcoming challenges and relentlessly pursuing best-in-class service delivery.

QUALIFICATIONS:

• Proven Experience: Minimum of 5+ years in Irrigation Service, Repair, and system diagnostics.
• Leadership experience: Proven leadership managing irrigation teams while remaining hands-on in-service operations
• Technical Expertise : Strong technical expertise in irrigation systems, troubleshooting, and repair solutions.
• Experience with Aspire ERP or similar service management software preferred.Licensing & Certifications: Irrigation Technician/Contractor License preferred.
• Proven ability to drive efficiency, labor management, and client satisfaction.
• Problem-Solving: Positive, solution-oriented mindset with the ability to address operational and client challenges effectively.
• Leadership Communication: Exceptional communication and leadership skills to inspire and motivate teams, paired with strong follow-up and attention to detail

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