Job Description

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift : Monday - Friday

Location : 1324 Lakeland Hills Blvd Lakeland, FL

Pay Rate : Minimum: $ 68,931 per year - Maximum: $ 86,174 per year

Position Summary

This position is responsible for supporting the Program Director in maintaining quality graduate medical education, ACGME accreditation, and prioritizing/coordinating accreditation and operational processes with the Lakeland Regional Health GME office. Collaborates in management, interpretation, and analysis, and makes recommendations of certain aspects of the residency or fellowship program and implements changes approved by program leadership. Prepares, coordinates, and monitors residency or fellowship related program activities through the application of broad GME knowledge, practices, and principles in conjunction with, or occasionally on behalf of, the Program Director. In addition, this position serves as a liaison between the Lakeland Regional Health GME leadership and the residency or fellowship program; directly reporting to the Director of GME, and indirectly reporting to the Residency/Fellowship Program Director. All team members are expected to be knowledgeable and compliant with Lakeland Regional Health’s behavioral standards.

Position Responsibilities

Standard Work: GME Program Administrator

• Accreditation: manages all components of program accreditation, including required documentation, site visits, self-studies, special reviews, and documentation needed for Graduate Medical Education Committee review/approval; serves as liaison between national accreditation body, program leadership, and GME office
• Human Resources: Oversee and complete human resources functions for residents and fellows, including employment paperwork, tracking certification documentation (BLS, ACLS, etc.), leaves of absence, resident time off, visa paperwork, payroll (time and attendance); provide guidance and assist residents and fellows with administrative matters (e.g. loan forbearance forms, research posters, verifications, notarization, etc.); work with the GME office to prepare and facilitate signing of resident and fellow contracts
• Recruitment & Onboarding: Plan, manage, and execute all levels of program recruitment, including the applicant screening process, the organization of interview materials and schedules, hosting the interview process (in-person or virtual), preparing materials for rank meetings as well as certifying the rank order list, and all post-Match communication with faculty and program leadership; in conjunction with the GME office, manage the onboarding process for residents and fellows, ordering supplies, lab coats, and applicable orientation and onboarding processes with human resources, IT, and employee health
• Curriculum Development: manages aspects of curriculum development, to include mapping and tracking of core competencies, milestones, evaluations for residents/fellows, proctoring the annual in-training examination, program orientation, and manage the conference schedule and didactic series events (educational series, grand rounds, noon conferences, etc.)
• Budget and Finance: Review, plan, and make recommendations for program budget(s), to include accessing and analyzing current and future budgets, expense reimbursement, resident educational dollars, and funds related to orientation, graduation, and onboarding experiences
• Departmental Affairs: Serves as department liaison for Graduate Medical Education, which includes administrative supervision and support to residents/fellows, program leadership, faculty, GME office, coordinate and update letters of agreement, track pertinent program and alumni data and ensure accreditation action plans are tracked at the program level; oversee planning and organizational needs for graduation events
• Meetings/Data Collection: Plan and execute all meetings related to the residency/fellowship program, providing statistical information and data for agenda and applicable background information, and serve as an integral part of the discussion of meetings to include: Program Evaluation Committee, Annual Program Evaluation, Clinical Competency Committee, Self-Study, etc. Develops and maintains resident tracking software and maintains current data such as evaluations, examinations, schedules, procedure logs and conference attendance, and so forth.
• Scheduling: Oversee the administrative duties in resident/fellow scheduling alongside the chief residents (if applicable), create or assist in the development of rotation schedules, track and analyze clinical and educational work hour violations/trends and communicate with the program leadership, and create the call schedule; create and manage program communications in conjunction with the program leadership
• Policies and Procedures: Participate in the development of policies and procedures and serve as an expert on their interpretation within program specific policies and procedures, as well supporting the implementation of institutional and accreditation policies/procedures related to residents/fellows
• Resident and Fellow Wellness: Create and deliver aspects for the educational, wellness, and social events for residents and fellows, including the creation of wellness initiatives, managing event budgets, and making recommendations for future programming events

Competencies & Skills

Essential:

• Excellent oral and written communication and interpersonal skills.
• Superior ability to identify and solve problems.
• Working knowledge of software applications including Microsoft Word, Excel, and PowerPoint.
• Ability to handle sensitive information with absolute confidentiality.
• Ability to work collaboratively and solve complex issues across various health system departments.

Nonessential:

• Prior experience within medical school education, graduate medical education, or higher education/university settings.
• Board eligible for TAGME certification or the ability to be eligible to apply for TAGME certification after three years in GME.
• Knowledge of GME and ACGME common requirements.

Qualifications & Experience

Essential: Bachelor Degree

Essential: Business, Education, Psychology, Human Resources, Health Care Administration, or related field.

Experience Essential:

- Three to four years of progressively more responsible related administrative, leadership, or project management experience.

- Three to four years of experience in the healthcare industry, working with students, physicians, or other healthcare leadership.

Experience Preferred:

- Minimum two years’ experience in medical education or higher education work environment strongly preferred.

Certifications Preferred: C-TAGME

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