Job Description

Verify incoming reservations and room blocks. Assure all rooms are properly coded. Verify transaction of desk clerks to assure accuracy and correct and errors. 

• Ensure the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries.
• Review staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities.
• Development of staff, trains, and evaluate.
• Manages departments financial data maintain all master accounts.
• Review front desk shift activities with Front Office Manager.
• Meet with departmental directors and managers as necessary.
• Adhere to all applicable Innkeepers Laws, Gaming promotions, and regulations.
• Other duties as assigned.

• Prior high-volume customer service experience
• Two years of hotel front desk experience strongly preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and team work.

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

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