Job Description

Are you a skilled technician with a passion for solving complex challenges, working hands-on with advanced machinery, and traveling across the U.S. and beyond? Prolink is seeking experienced Field Service Engineers to join our team and support a wide range of industrial clients in their mission-critical operations. This role offers competitive pay, flexible scheduling, and the chance to work with cutting-edge technology in a dynamic and growing industry.

As a Field Service Engineer at Prolink, you’ll play a critical role in ensuring our manufacturing clients stay operational and efficient. Your responsibilities will include:

• Install, calibrate, and maintain advanced laser-cutting and bending machines, pipe and tube processing equipment, and industrial automation systems.
• Troubleshoot and repair issues on-site using diagnostic tools, electric/electronic test equipment, and technical manuals.
• Collaborate with manufacturers in industries such as automotive, aerospace, construction, and industrial fabrication to ensure their machinery runs efficiently.
• Provide real-time technical support and training to client teams, helping them optimize their use of software and equipment.
• Maintain detailed service logs, including completed repairs, preventive maintenance schedules, and any recommendations for future service needs.
• Accurately complete service reports, timesheets, and expense logs in a timely manner.
• Adhere to OSHA safety guidelines to maintain a safe working environment.
• Ensure all machinery installations meet regulatory and client-specific safety standards.

Qualifications :

• High school diploma required; Associate degree in a technical discipline or equivalent military experience preferred.
• 2-4 years in a technical role, with at least 1 year of customer-facing experience.
• Technical Skills:
• Hands-on experience with laser machinery from manufacturers like Trumpf, Amada, or Mazak.
• Proficiency in troubleshooting mechanical and electronic systems using diagnostic equipment.
• Ability to read and interpret blueprints, schematics, and technical manuals.
• Valid driver’s license with a clean driving record (no more than 2 points in the last 3 years).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience working in manufacturing environments or with automated machinery.

The Technology You’ll Work With

• Laser Machines: Precision laser cutting systems used in metal fabrication.
• Bending and Forming Equipment: Machines for shaping pipes, tubes, and sheets to exact specifications.
• Automation Systems: High-tech solutions that integrate robotics and software for efficient production.
• Diagnostic Tools: Electrical test equipment for troubleshooting complex machinery.
• Software Platforms: Manufacturer-specific programs used to program and operate industrial machinery.

Physical and Travel Requirements

• Ability to lift and move up to 50-70 pounds.
• Comfortable performing physical tasks, including standing, climbing, kneeling, and using manual tools.
• Willingness to travel 90% of the time, both domestically and internationally, including extended periods on-site.

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