Responsibilities for Field Service Technician
· Follow all company and customer safety policies
· Install, repair, and maintain Injection Molding Machinery, and related software, and control systems
· Perform all safety checks on the equipment
· Follow all of the company's procedures
· Demonstrate the use of the equipment, and provide customer training
· Troubleshoot machine failures and performance issues (Define service problem, collect data, establish facts, draw valid conclusions) and perform root cause analysis, and corrective actions. Document findings and actions.
· Order replacement parts as required and document other worn parts which may need replaced in the future
· Ensure machines are properly calibrated even if that is not the purpose of the call
· Respond quickly to customer problems via phone, email, or onsite in a prompt, courteous and professional way.
· Make maintenance and operation recommendations to customers
· Provide written reports on all service calls, making sure to document key contacts, and the workload of the machines
· Ensure maintenance records by serial number and customer are maintained current
Qualifications for Field Service Technician
· High school diploma or GED equivalent
· A technical degree is preferable
· Strong knowledge of Injection Molding Machinery, systems and controls
· Extensive knowledge in the trouble shooting and repairing of injection molding machines, covering all aspects including controls, mechanical, hydraulic and electrical systems.
· For injection molding machines the ability to level a machine, adjust nozzle concentricity, platen parallelism, and tie bar stretch
· Ability to understand mechanical drawings, electrical and hydraulic schematics
· +2 years experience in a similar role, or other demonstrated ability to meet the job requirements
· Have a strong safety awareness and protect yourself and others
· Ability to lift up to 55 pounds
· Ability to stand on your feet up to 8 hours a day
· Excellent written and verbal communication ability to work with customers, company employees, and suppliers
· Problem solving skills
· Ability to communicate in English
· Ability to use computers, email systems, basic Microsoft Office Excel and Word
· Strong customer service skills
· Can work independently
· Ability and willingness to travel overnight, including international travel
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