Job Description

Whether you are processing medication refill requests or interacting with patients, you ensure that our patients receive the timely, efficient and compassionate care they deserve. In doing so, you help to fulfill the Legacy mission of making life better for others.

This is primarily a remote position – incumbents, who reside in Oregon or Washington only , may work at home, on the road or in a satellite location for all or part of their workweek. There may be occasional situations that require work to be performed on-site at an assigned Legacy Health location.

All new hires are required to come to a designated Legacy Health office location in Portland, Oregon prior to their start date for a new hire health assessment and to complete new hire paperwork.

Note that our employee health plan coverage is for providers based in the Legacy Health geographic region. To find providers in our network click here . Urgent and emergent coverage is available outside Legacy Health’s geographic region and telehealth is available within Oregon and Washington.

COMMUNICATION

Effective, open, respectful; appropriate information, verbal or written, is effectively transmitted to customers/co-workers.  
Meets established hospitality standards.
Communicates accurately, effectively and in a respectful manner.
Strives to consistently meet customer expectations.
Responds to customer information requests promptly.
Enters medications and supplies in the computer in a timely and accurate manner utilizing knowledge of medications (interactions, duplications, spelling, etc).
Demonstrates accurate verbal and written communication.
Adheres to established channels of communication.
Follows policies and procedures related to communications.
 

PRODUCTIVITY

Accurate and efficient services result from prioritizing workload, maintaining organization, and by coordination of activities with other team members.  
Consistently meets department timelines for completion of activities related to position.
Manages workload effectively.
Sets priorities appropriately.
 

TECHNICAL COMPETENCE

Consistent high quality outcomes are achieved by adherence to established policies and procedures, and application of knowledge and technical skills.  
Demonstrates understanding of and complies with policies and procedures.
Demonstrates required knowledge of computer system and competent use.
Maintains up-to-date knowledge of policies and procedures.
 

QUALITY ASSURANCE (QA)/QUALITY CONTROL (QC)/CONTINUOUS QUALITY IMPROVEMENT (CQI)

QA, QC and CQI activities are supported so that internal and external customer needs are met.  
Understands and can verbalize Legacy Health System (LHS) CQI principles.
Identifies and meets customers’ needs consistently.
Participates in operating unit and LHS CQI efforts.
Utilizes risk management reporting tools appropriately and as required.
Follows established policies and procedures.
 

FACILITIES

Maintenance of the work environment and equipment is performed to produce safe and effective products, efficient services and enhance the quality of work-life.  
Follows established policies and procedures.
Maintains orderly work environment.
 

COORDINATION OF SERVICES

Coordinates workflow in the department and services provided to patients.  
Coordinates department activities within the limited scope of the position.
Identifies potential medication related problems as appropriate to scope of knowledge. Alerts provider to these potential problems.
Facilitates communication amongst staff, providers, patients and families.
Works closely with physicians, patients/families and community resource providers in clarifying the medication history for the patient.
 

PRIORITIZATION OF WORK

Organizes and prioritizes daily workload and manages time to maximize efficiency.  
Anticipates critical workload times and high volume periods.
Organizes time to deal with peak volume periods efficiently.
Handles multiple tasks simultaneously in a confident and proficient manner.
 

PROFESSIONAL BEHAVIOR

Maintains the respect and confidence of others, including physicians, customers, patients and coworkers, by exhibiting professional appearance, proper conduct, punctual attendance, dependability and a positive attitude.  
Meets established guest relation’s standards of professional behavior and confidentiality.
Greets and directs patients, visitors and other employees as per department procedures.
Provides customer service by phone or in person in a prompt, courteous and complete manner.
Responds to requests for information courteously and efficiently.
Takes complete, accurate and timely telephone and verbal messages in a professional manner.
Presents professional image to customers and staff in a pleasant and helpful manner.
Takes on special responsibilities and projects in areas as requested.
Acts as liaison to communicate departmental information to customers regarding department operations.

EDUCATION:

High school diploma or equivalent. Current Pharmacy Technician program graduate.

EXPERIENCE:

Prior pharmacy tech/clerk experience or current pharmacy tech student or program graduate preferred. Experience in ambulatory setting preferred.

LICENSURE/CERTIFICATION:
Current certification as a pharmacy technician (CPHT) required. 

Current applicable state Pharmacy Technician License (PHARM T) required prior to date of hire and maintained thereafter.

LEGACY’S VALUES IN ACTION:

Follows guidelines set forth in Legacy’s Values in Action.

Equal Opportunity Employer/Vet/Disabled

Compensation details: 24.12-34.48 Hourly Wage

PI29d47dfdbf1f-30492-37185578

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