Job Description

ESSENTIAL JOB FUNCTIONS:

• Warranty Claims Management:
• Oversee the entire warranty claims process, ensuring timely and accurate resolution in accordance with company and industry standards.
• Collaborate with dealers, authorized service provider, customers, and internal teams to address warranty-related issues effectively and efficiently.
• Advocate for fair recovery and reimbursement from OEMs on behalf of the company on goodwill warranty assistance.
• Policy Development and Compliance:
• Develop and update warranty policies and procedures to align with industry standards, legal requirements, and management expectations.
• Conduct regular audits and inspections to ensure compliance with warranty terms and conditions.
• Data Analysis and Reporting:
• Analyze warranty data to identify trends, root causes, and opportunities for process improvement.
• Generate detailed reports on warranty performance, including claims data, costs, and trends, and present these findings to company leadership.
• Internal and Dealer Support:
• Act as the primary contact for warranty-related inquiries from internal M&R team, dealers, and authorized service providers.
• Develop and implement a comprehensive warranty training program for internal staff.
• Recall Notification and Management:
• Manage the identification and resolution of product recalls in compliance with regulatory requirements.
• Quality Control and Supplier Management:
• Monitor and evaluate service providers and suppliers to ensure adherence to warranty standards.
• MINIMUM QUALIFICATIONS:
• Minimum 5 years of experience in warranty management, preferably in a relevant industry.
• Demonstrated ability in managing complex warranty claims and negotiations.
• Strong leadership skills with experience in team building and training.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficient in data analysis, reporting, and performance metrics.
• Technical understanding of the industry’s products and services.
• High School Diploma or equivalent; higher education or certifications in a related field are advantageous.
• Outstanding communication and interpersonal skills..

Salary: $75,000 - $100,000 /year base salary + bonus

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

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