Job Description

About Jitsu

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next-day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in 22 of the 25 major U.S. metro urban areas across the U.S., enabling high-volume shippers to consistently cater to the rising

General Job Description Summary:

Under the supervision of the Senior Operations Manager, this position is responsible for managing a team of hourly leads and associates in performing the outbound and sortation processes and managing the Jitsu warehouse facility per company Safety, Quality, and Cost standards.

Primary Responsibilities:

Safety

- In collaboration with the Senior Operations Manager, design and implement Safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel.

- Train and enforce company safety standards with hourly personnel.

Outbound

- Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

Sortation

- Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

Team Management

- Train, lead, and mentor a team of hourly leads and associates, both full-time and contingent workers. In collaboration with the Senior Operations Manager, select and train hourly associates and increase the number of qualified warehouse personnel available in the market in anticipation of increased operational volume.

- Develop, implement, and manage warehouse work procedures, rosters, etc., in order to achieve company Safety, Quality, and Cost metrics. Train and certify leads and associates in the use of these tools.

Problem Solving

- Investigating, troubleshooting resolving operational issues that arise during shifts

- Coordinating with other departments to resolve operational issues

Supply Management

- Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs. Submit bi-weekly orders for warehouse supplies.

- Performs other duties as assigned.

Position Requirements:

- High school diploma or equivalent.

- At least three years related experience required (last-mile delivery, transportation, warehousing, logistics, etc.).

- Strong supervisory and leadership skills, with the ability to select, train, and motivate a team of hourly personnel.

- Excellent verbal and written communication skills, with the ability to interact with diverse audiences and key stakeholders at all levels of the organization.

- Strong analytical and problem-solving skills.

- Excellent organizational skills and attention to detail.

- Excellent time management skills with a proven ability to meet deadlines.

- Ability to work independently, prioritize tasks, and delegate when appropriate. Stress management skills and the ability to produce high-quality work in a fast-paced environment with minimal supervision.

- Proficient with Google Drive, Slack, and related operations software.

- OSHA Forklift Operator certification is a strong plus.

Physical Requirements:

The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position.

- Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.

- May occasionally move or lift up to 60 pounds at times.

Hours:

This position may require weekend, night, and holiday hours according to the needs of the company.

Travel:

This position requires ~10% travel time within the metropolitan area posted.

Compensation:

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.

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