Job Description

Resonate Learning’s Virtual Assistant will be responsible for setting up and maintaining systems for increased efficiency and organizing the digital aspects of the company. We are looking for candidates who have exceptionalwriting and verbal communication skills, strong organizational skills, excellent time management skills, and the confidence to lead a small team to independently follow the systems that are established. This is a full-time and permanent position.

Requirements:

• 3+ years’ as a virtual assistant.
  Experience supporting multiple points of contact in one company is strongly preferred.
• MUST be an exceptional writer.
  Technical writing skills strongly preferred.
  Writing sample will be requested prior to the interview.
• MUST be reliable, independent, and resourceful.
  Strong problem-solving and decision-making skills are required.
• While this position is virtual, flex time will be minimal. Work hours are 9am-5pm Eastern M-F.
• U.S. citizenship is required.
• Ability to pass a standard background check.
• Bachelor’s degree preferred.
• Willingness and flexibility to travel occasionally.

Responsibilities:

• Review existing systems to optimize organization, communication, and time management; interview employees to determine changes needed and create systems that increase efficiency.
• Organize, optimize, and maintain the company’s cloud storage and other cloud-based software systems (project management, communication, CRM, sales, etc.)
• Manage the company calendar.
• Ensure timely data entry into the appropriate software/tools for project management, task management, CRM, and sales tools.
• Create and manage invoices and other business documents such as non-disclosure agreements, teaming agreements, etc.
• Conduct travel planning and booking.
• Create itineraries for employee travel.
• Collect and process reimbursement forms.
• Track and approve timekeeping and personal time off requests.
• Write and post job descriptions, collect and organize resumes, and set up interviews.
• Conduct internet research and market research frequently for a variety of topics and uses – research may include anything from finding a reseller of a software we need to use, to finding the best training available on a topic for an employee, to researching and designing our customer journey, to the best keywords and hashtags for use on the blog and social media for a specific topic.
• Write new or modify existing presentations, briefings, and other company marketing materials and internal communication.
• Write and maintain standard operating procedures (SOPs), most of which are in draft form.
• Proofread emails, deliverables, newsletters, and other documents when quick turnaround is needed or quality assurance POC is not available.
• Establish and maintain positive relationships and effective communication with the executive team and program and project managers.
• Assist with email management.
• Assist with event planning.
• Assist with company philanthropy efforts and employee volunteer opportunities.
• Assist with Intern program.
• Willingness to be flexible and adapt to changing priorities, while independently managing own time to accomplish tasks within the timeline provided.

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