Job Description

Greetings for today!

Looking for Technical Writer in Santa Clara, CA area, required onsite 5 days per week contract job opportunity I ‘ll include the description below for your review- Feel free to apply if you are interested.

Job Title: Technical Writer

Location: Santa Clara, CA area, required onsite 5 days per week

Duration: 6 months but high possibility of extension depending on performance and team fit

Technical Writer

The PEAK team is seeking a Technical Writer to join our team. This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for Pure’s products and services. You will report to the Performance, Education, and Knowledge (PEAK) team within the global Customer Experience (CX) organization.

Key Responsibilities:

• Gather technical information from experts and simplify complex details.
• Develop and maintain guides, specifications, best practices, support content, and more.
• Ensure technical accuracy and usability of content through research and labs.
• Establish and maintain templates, style guides, and standards.
• Review and edit content for grammar, style, and formatting.
• Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow.
• Manage multiple projects and collaborate effectively with the team.
• Create structured content and manage version control within a DITA ecosystem.
• Troubleshoot and resolve DITA-related technical issues.
• Train colleagues on DITA best practices and tools.
• Collaborate with Learning & Development to align documentation with training.

Experience Needed:

• Bachelor’s degree or equivalent in writing, content creation, or communication.
• 5+ years of technical writing experience.
• Exceptional writing, editing, and verbal communication skills.
• Experience with document formatting tools like WYSIWYG, HTML, and DITA.
• Proficiency with DITA environments and XML authoring tools.
• Strong project management and time management skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with Confluence/Jira, Google Suite, and Smartsheet.
• Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
• Background in networking/data storage.
• Experience with Knowledge-Centered Services (KCS).

Best Regards,

Jayant Dhankhar

Sr. Technical Recruiter

(201) 777 1242 | Office: (201) 340 8700 EXT: 539

Jayant@net2source.com

270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA

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