Job Description

About Us

Martin & Zerfoss, Inc. is an independent insurance firm in Nashville, TN. We specialize in all areas of Personal, Commercial, Bonds, Affluent Lines, Professional Liability Insurance, and Benefits & HR Consulting. From our small beginnings in 1978 to the great staff of professionals with us today, we have always believed in the value of relationship. We are excited to have another talented individual join our team.

About the Role

Martin & Zerfoss, Inc. is seeking a Support Services Specialist for a full-time role in Nashville, TN. The position has a hybrid work arrangement, with 4 days in-office and 1 day WFH after the initial in-person training period. In this role, the Support Services Specialist will:

• Provide administrative support to the Front Desk, Claims, and Accounting teams.
• Back up the receptionist by answering phones and covering the front desk as needed. (Generally 1 hour per day and periodically for vacation.)
• Assist the Claims department by: answering calls regarding insurance claims; filing claims; communicating with clients, insurance carriers, adjusters and internal team members regarding the status of claims; utilizing software to track and manage the claims process.
• Assist the Accounting department by: performing data entry for accounts payable, totaling, verifying and posting financial information; researching, tracking and resolving accounts payable issues; assisting in maintaining internal controls and procedures for the accounts payable process to ensure compliance with accounting standards and regulations.
• Utilize Applied Epic to manage and track all work.
• Follow agency and department workflows and procedures to complete daily tasks.
• Manage the workload effectively.
• Seek opportunities to learn and grow in the insurance field.
• Support the Agency with various administrative tasks and projects.
• Regular and timely attendance in the office is an essential function of the job.
• Embody our Agency Core Values in all work: Integrity/Honesty, Proactive Problem Solver, Empathy, Strong Work Ethic, Team Player.

About you

• Associate’s or Bachelor’s degree desired, but not required.
• High school graduate or equivalent required.
• Experience working in a professional office setting.
• Experience with Accounts Payable.
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.).
• Experience using CRMs/databases to organize and track work is preferred.
• Insurance claims knowledge a plus, but not required.
• Able to reliably commute to our West Nashville office four days a week after the initial training period.
• Strong attention to detail.
• Strong critical thinking skills.
• Exemplary organization, time management and prioritization skills
• High degree of professionalism along with excellent business writing and communication skills.
• Must possess ability to handle confidential information in an appropriate and professional manner.
• Team player that contributes to a positive work culture

Perks

Salary range between $48,000 - $60,000/ year commensurate with experience

Hybrid work schedule

20 days of PTO to start

10 paid holidays

Comprehensive benefits package including medical, dental, vision, life, short- and long-term disability, 401k and a variety of other benefits

Continuing education

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

No third-party inquiries, please.

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