Job Description

Our client, a Premier Piercing/Jewelry brand , is looking for a Studio Manager to join their growing team in San Jose, CA at their Westfield Valley Fair location.

They offer a modern retail and digital experience that prioritizes safety, expertise, and style in a fun, welcoming environment.

Role : Studio Manager

Type : Direct Hire - Permanent - Full Time role (Offering Benefits)

Location: San Jose, CA 95050

Schedule:

Varied schedule including weekdays and weekend days

Salary : Up to $80k dependent on experience

Overview:

Looking for a dynamic retail leader with relevant experience in the jewelry industry who has a passion for sales, customer service, and creating an exceptional client experience. This is a fantastic role for someone who thrives in a fast-paced, people-first environment where excellence is the standard.

In this role, you will build and lead a team of service-oriented Managers, Sales Associates, and Piercers in executing complex operational processes and delivering best in-class guest experiences.

You will exercise your financial acumen and sound decision making to guide and inspire the team to meet sales goals and continually improve processes.

Key Responsibilities:

• Accountable for the Studio's overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the team
• Analyzes business reporting to identify opportunities in key business metrics and communicates and develop the team's understanding of each to achieve sales plan
• Prioritizes compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures
• Owns recruiting, ensures successful onboarding via training, and leverages coaching and feedback to continually develop a diverse team
• Foster a positive and high-performing culture.
• Ensure the space is welcoming, well-maintained, and fully stocked.
• Handle scheduling, communication, and administrative tasks with precision.

Qualifications:

• 2 years of comparable Manager experience (Store Manager, General Manager, Studio Manager); experience with jewelry, piercing, retail services or services is a plus
• Comfortable standing for extended periods of time up to 8+ hours
• Able to lift, carry, and move at least 20 lbs
• Must be able to handle chemicals safely
• Leader in change management with proven expertise in effectively managing and developing a team of 7+ employees; experience with specialized skill employees preferred
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner's mindset, with the ability to approach feedback and problems with a positive attitude
• Ability to be organized and navigate dynamic change by leveraging tools and resources creatively
• Exceptional interpersonal skills, with the ability to anticipate and resolve customer needs.

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