Job Description

Job title: Store Protection Specialist

Classification: Non-Exempt

Reports to: Store Manager

The Store Protection Specialist is responsible for maintaining a safe, secure, and customer-focused environment by protecting customers, team members, and company assets while delivering exceptional service.

Duties and Responsibilities:

• Welcome customers and visitors with a prompt, polite, and friendly greeting to create a positive first impression.
• Manage and direct traffic flow during busy periods to ensure safe and efficient entry and exit.
• Communicate and collaborate effectively with team members to deliver consistently excellent customer service.
• Enforce company policies and safety procedures, particularly those related to customer interactions and store security.
• Maintain a professional appearance and behavior aligned with the company’s values, vision, and mission.
• Verify that a manager or supervisor checks all team members’ bags upon exiting the building, following the company’s clear bag policy.
• Ensure that customers do not bring large bags or backpacks into the store.
• Collaborate and communicate effectively with other team members to provide consistently excellent customer service.
• Support or lead interactions with customers suspected of shoplifting, in accordance with company shoplifting policies.
• Conduct regular floor walks to ensure the safety and security of customers, employees, and company assets. 
• Maintain a visible presence near the store entrance to promote customer service and deter theft or unsafe behavior. 

Qualifications:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience in a customer-facing role, preferably in a retail or hospitality setting.
• Excellent interpersonal and communication skills, including fluency in multiple languages if applicable.
• Strong problem-solving abilities and the capacity to handle difficult situations with patience and grace.
• Ability to thrive in a fast-paced environment and handle multiple customer inquiries simultaneously.
• Exceptional organizational skills and attention to detail to maintain an orderly entrance area.
• Friendly and approachable demeanor, with a positive attitude towards customer service.
• Flexibility to work varied shifts, including weekends, evenings, and holidays.

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