Job Description

Since 1946, KBM Hogue has been a distinguished partner of Knoll, originally founded as Kennedy Business Machines in downtown San Jose, California. Today, with our Platinum Status awarded by MillerKnoll, we are proud to be ranked among the top 10 dealerships in the U.S. Our mission is to deliver beautiful, fully-furnished work environments. KBM Hogue combines a legacy of design excellence with superior products and client service, inspiring modern workspaces.

KBM Hogue is proud to have a team of experienced and passionate professionals in three locations: Sacramento, San Francisco, and San Jose. Our expertise, global resources, and commitment to great design enable us to create signature workspaces for leading companies.

At KBM Hogue, we believe that good design benefits everyone. We are guided by our Core Values: Talent First, Never Compromise Our Clients’ Goals, Always Work Together to Win Together, Communicate with Clarity, and Always Work to Grow. These values are essential to our success and foster a collaborative work environment.

Reporting to the local Sr. VP/General Manager, we are seeking an entry-level Showroom Manager to join our team in our San Francisco locations. The ideal candidate will ensure KBM-Hogue is responsive and successful in delivering tailored experiences for clients, partners, and vendors in our showrooms. As Showroom Manager, you monitor, measure, and facilitate successful relationships, supporting the company’s Sales and Marketing teams. Through client experience, showroom hospitality, and events, you are an integral part of KBM-Hogue’s efforts to deliver tailored experiences for our current and future clients and their partners, and our partners.

Responsibilities

• Manage and coordinate showroom events, tours, and hospitality programs, including product launch events and previews, client visits, vendor presentations, and business development events.
• Carry out a consistent brand experience in the showroom and collaborate to continually improve the showroom experience across the company.
• Direct phone and showroom inquiries and coordinate online inquiries.
• Serve as a cultural ambassador by planning and coordinating internal company events such as holiday parties, team-building activities, and other employee engagement initiatives. Ensure these events reflect the company’s values and promote a positive, engaging workplace environment.
• Manage and maintain the library of materials and finishes in the showroom, ensuring all items are properly organized, cataloged, and easily accessible. Oversee inventory levels, track stock usage, and coordinate with vendors to reorder supplies as needed, ensuring the showroom is always fully stocked and ready for client presentations.

Manage hospitality & product marketing initiatives

• Manage showroom calendars and events.
• Manage showroom product and merchandising, including demo furniture, ancillary vignettes, plants, and art & décor.
• Coordinate client, partner, and vendor hospitality initiatives and events in the showroom.
• Coordinate client gifts and other hosting/entertainment activities.
• Manage office supplies and maintenance for the showroom.
• Maintain the showroom as a sales asset.

Marketing & Sales Assistance

• Receive all inbound phone calls for the office; pre-qualify and direct sales inquiries.
• Support the Marketing Team’s sales efforts with the business development team.

Support engaged and information Sales and Marketing Teams

• Participate in Vendor Presentations and Lunch & Learns.
• Manage and publicize internal professional, trade, and community association calendars.
• Build knowledge of customer service in the Contract Furniture Industry.
• Document and share showroom activities, including vendor presentations and client events, with the Marketing Team.

Qualifications

• High school diploma or one (1) year of experience working in the front office
• Has interpersonal and communication skills to interact effectively with clients and KBM-Hogue personnel: a team player
• Demonstrates commitment to professionalism, integrity, and sound judgment in conducting business transactions and providing the highest level of client satisfaction
• High level of empathy for the customer
• Superior organizational skills to simultaneously monitor multiple complex projects
• Availability for overtime, evening, and weekend work when needed
• Computer proficiency in Word, Excel, and Windows environment, including CRM, experience in Adobe and Google Cloud Platforms a plus
• Understands KBM’s standing in the community and abides by our strong core values and beliefs
• Computer proficiency in Word, Excel, Windows, Microsoft Suite, Google Suite, and Zoom is a plus.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.
• Travel: 0%
• Classification: Hourly, Non-Exempt
• Work Location: San Jose, San Francisco
• Work Schedule: Onsite Full-Time, Monday-Friday, 8:00 am – 5:00 pm PST

The information included in this description is intended to outline the general nature and level of work typically performed by employees in this classification. It is not meant to be an exhaustive list of all duties, responsibilities, qualifications, and working conditions required of employees in this role. This description reflects the essential functions of the job as currently defined. Management reserves the right to modify, add, or assign additional duties and responsibilities and to designate other functions as essential at any time.

KBM Hogue is an equal opportunity, at-will employer. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

The salary range for this role is $17.95 – $25.00 per hour. This range reflects the anticipated compensation for the role at the time of this posting, but actual compensation may vary based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The salary range may be adjusted in the future, and we will provide notice of any changes in compliance with applicable laws.

Benefits

We offer a comprehensive benefits package, including unlimited paid time off (subject to company policy), company-paid holidays, medical, dental, and vision insurance, and LTD, STD (Non-CA), basic life & AD&D, supplemental life, 401(k) benefits and more to eligible employees.

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