Job Description

The Shop Manager is responsible for overseeing the day-to-day operations of the repair shop, including assessing workflow to ensure appropriate assigning of work to mechanics, diagnosing complex equipment issues, ensuring quality repairs, managing parts inventory, maintaining safety standards and providing technical guidance to the team, all while prioritizing customer service and timely completion of repairs on company equipment. The Shop Manager will cultivate a team atmosphere and plan, direct and control the activities of the shop in performing repairs, including meeting time schedules, productivity levels and maintaining quality standards.

Primary Job Functions:

• Manage employees, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Perform safety inspections of equipment and prepare safety documents required by the Federal Motor Carrier Safety Administration (FMCSA), company and any other Federal, State or Local regulation
• Interpret work orders and technical manuals
• Assist in shop activities to include the repair/replacement of defective parts, components, or systems, including but not limited to ELD/Telematics systems, on-board camera systems
• Test repaired equipment for proper performance and to ensure that the work meets manufacturer’s specifications and legislated regulations
• Ensure all service technicians are provided with the necessary tools to complete assignments
• Maintain up to date knowledge of all safety training, product offerings, and department goals
• Ensure all company safety requirements are adhered to by service personnel.
• Quality control: Inspect completed repairs to ensure quality standards are met, including thorough testing and documentation
• Complete assigned work including the achievement of productivity goals and maintaining financial responsibility for terminal shop location
• Lead technicians to complete all training as required
• Evaluating performance and productivity of all service department personnel
• Ensure all administrative functions are completed in a timely manner
• Maintain oversight of service shop and the facilities yard
• Performs other related duties as assigned

Qualifications:

Experience and/or Education

• Minimum of 5 years trailer and heavy truck/equipment mechanic experience, or related field
• High School diploma and/or trade school completion in appropriate field

Skills:

• Exceptional leadership and team management skills with the ability to motivate and inspire a diverse team
• Strong communication and interpersonal skills, both with customers/vendors and internal teams
• Problem-solving skills and ability to make quick, effective decisions.
• Strong organizational and time management abilities to handle multiple tasks and priorities
• Ability to work in a fast-paced environment and adapt to changing demands.
• Physical activities include walking, lifting, twisting, turning, climbing a ladder, must be able to lift 50 lbs, etc
• May be exposed to loud noise, vibration, exhaust fumes, paint-dust, and other environmental conditions.

Technical Knowledge:

• Knowledge of safe job practices & regulations related to OSHA, MSHA and DOT requirements.
• Proficiency operating modern maintenance technology/and time keeping systems, including Microsoft Office, Excel, Outlook, Teams, etc.
• Aluminum & Steel welding experience is a plus

Additional Requirements:

• Valid driver’s license, CDL a plus
• Position may require some local travel

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