Job Description

Position Summary:

The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency.

Key Responsibilities:

• Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments.
• Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information.
• Convert verified quotes into orders upon receiving and confirming the customer’s purchase order.
• Generate accurate invoices and ensure they are delivered to customers within the correct timelines.
• Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information.
• Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed.
• Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database.
• Support quote generation with guidance from Sales teams.
• Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed.
• Provide Sales Engineers and Managers with requested data and information.
• Perform additional tasks as required to support the department and enhance service delivery.

Qualifications:

• High school diploma or equivalent.
• Two or more years of experience in customer service or a related field.
• Familiarity with Export Compliance Procedures.
• Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods.
• Knowledge of transducers and related electronics.
• Proficient in Microsoft Office Products.
• Strong organizational skills.
• Experience with ERP and CRM databases.
• Excellent written and verbal communication skills.
• Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs.

About Kistler:

Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology.

Why Kistler?

At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.

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