Job Description

Are you passionate about technology with network experience and are looking for a challenging role in IT as a Senior Systems Support Specialist?

Realized Solutions, Inc. (RSI) is a full service IT consulting and Managed Services Provider to businesses in various different industries. RSI offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as 360° cybersecurity programs, Incident response, Security Operations (SOC) and cybersecurity consulting.

We are looking for an IT Senior Systems Support Specialist to service a global client.

The position requires an onsite work environment to assist client team members.

Must be reliable, punctual and have a clean driving record. Highly motivated team player with great interpersonal skills to fit into a great office environment.

Responsibilities

• Provides an exceptional customer experience with every interaction.
• Offers prompt technical assistance in response to support calls, emails, service tickets, on-site client visits, and internal requests.
• Log all requests in ticketing system and escalate urgent issues.
• Maintain, monitor, and improve hardware and systems, perform preventative maintenance, meet expectations of Service Level Agreements (SLA).
• Test upgrades, interfaces, and fixes to assure quality, security, and customer satisfaction.
• Train end users in the use, customization, and security of system applications.
• Assess workflow and unmet business needs seeking strategies and solutions for improvement.
• Provide escalation assistance to junior team members troubleshooting network, email, printing, anti-virus, application issues, etc.
• Configure and install Servers, Desktops, Printers, BDR’s, equipment, and software.
• Maintain up-to-date documentation of client networks and systems.
• Complete client technical reviews and propose solutions, options and quotes.
• Pursue Microsoft Certifications, Professional Development, and Technical Training.
• Adhere and assist in the implementation of security protocols and best practice.
• Promote company values, initiatives, policies and procedures.
• Participate in on-call rotation.

Skills and Experience

• Motivated leader with excellent time management and mentorship skills.
• Excellent problem-solving/troubleshooting abilities
• Respects confidential client and organization information and intellectual property.
• Excels in a dynamic, demanding environment with shifting priorities and requirements.
• Bachelor’s degree or commensurate technical work experience
• Strong understanding of Microsoft Best Practices.
• Advanced technical knowledge of Microsoft 365, Azure, and network infrastructures.
• Advanced technical knowledge of Meraki networks, PowerShell scripts, MS Teams, Crowdstrike, Netwrix Auditor, and Panther.
• Clean driving record with valid driver's license.
• Ability to lift minimum of 50 lbs.

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