Job Description

The Sr. Manager Medical Affairs provides medical information relating to company products at the request of consumers, healthcare professionals, and internal groups. He/she will also be responsible for monitoring The HRT Club’s Contact Center and documenting and processing adverse events and product complaints.

Responsibilities:

• Responsible for answering and addressing company Call Center phone calls from consumers, healthcare professionals and other parties.
• Follow-up on medical information inquiries transmitted via telephone, fax or e-mail from requesting consumers, healthcare professionals and other parties.
• Participate in updating and creating standard medical response letters to product inquiries from requesting healthcare professionals.
• Research medical information to provide responses relating to company products to requesting healthcare professionals.
• Provide and/or assist in presentations relating to company products to internal or external groups as needed.
• Intake adverse event reports from consumers, healthcare providers, company representatives and other parties and follow-up as necessary.
• Intake product complaint reports from consumers, healthcare providers, company representatives and other parties and follow-up as necessary.
• Support company product booths at professional scientific meetings as needed.
• Perform literature searches for new content related to company products on a regular basis.
• Update and assist with the creation of new standard operating procedures (SOPs) for the medical affairs department.
• Create and develop training materials for sales representatives; ensure consistency amongst created training materials.
• Track and document monthly call center volume, medical information requests and other metrics associated with the call center.
• Evaluate and review scientific journal articles in company meetings.
• Create and review presentations for the company speaker program.

Requirements and skills:

• PharmD, MD, Physician assistant, Nurse or Nurse with Medical Science Liaison background preferred.
• Knowledge of FDA regulations/guidance pertaining to Medical Information and Drug Safety, OIG compliance program guidance, Open payments, and the PhRMA Code.
• Ability to work independently in a variety of ongoing projects.
• Excellent written and oral communication skills; good organizational and planning skills; effective presentation skills for a variety of audiences.
• Strong computer skills, including working knowledge of epidemiological and safety databases, Software: Windows, Microsoft Office.
• Understands all legal and regulatory environments relative to Pharmaceuticals.
• Ability to work a full-time schedule in accordance with the company Contact Center hours of operation.

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