Job Description

Role: Salesforce FSL Consultant

Duration: 6-12+ Months Contract

Location: Los Angeles, CA (Remote)

Job Description: The Client is looking for an experienced Salesforce FSL Consultant to join our team. This role is perfect for a professional who excels at collaborating with business stakeholders to define requirements and then translating those into high-level technical designs that guide our development team. While your primary focus will be on solution design and functional analysis, you should possess a strong technical acumen, including the ability to get hands-on with Apex/LWC if specific needs arise or to better understand a technical challenge. You'll play a critical role in optimizing our existing Salesforce landscape. Your ability to bridge the gap between business needs and technical solutions will be key to our success.

Key Responsibilities:

• Business Requirement Analysis: Lead discovery sessions and workshops with business stakeholders to deeply understand current processes, identify pain points, and define comprehensive business and functional requirements.
• Solution Design & Architecture: Design robust, scalable, and efficient Salesforce solutions, leveraging a combination of declarative features and identifying areas that require custom development (Apex, LWC).
• High-Level Technical Blueprinting: Prepare high-level technical solution designs and architectural blueprints, outlining how requirements will be met, specifying integration points, and guiding the development team.
• Functional & Technical Bridge: Act as the primary liaison between the business team and the Salesforce development team, ensuring clear communication and alignment throughout the project lifecycle.
• Hands-on Capability (as needed): While not a primary development role, be capable of getting hands-on with Salesforce configuration, Apex, or LWC to prototype solutions, assist with complex troubleshooting, or understand technical nuances when required.
• Service Cloud Specialization: Provide expert guidance and solutions within our highly customized Salesforce Service Cloud environment, understanding its complexities and proposing improvements.
• Quality Assurance & UAT Support: Collaborate with QA teams, assist in developing test cases, and support User Acceptance Testing (UAT) to ensure solutions meet all specified requirements and quality standards.
• Documentation: Create clear, concise, and comprehensive documentation for business requirements, functional specifications, and high-level technical designs.
• Best Practices & Governance: Champion Salesforce best practices for configuration, development, and data management, contributing to overall platform governance.
• Continuous Improvement: Stay informed on new Salesforce features, releases, and industry trends to proactively recommend solutions and enhancements.
• FSL Implementation: Lead the design and implementation of end-to-end Salesforce Field Service solutions, including work order management, scheduling, dispatching, inventory, and the FSL mobile app.
• FSL Optimization: Configure and manage the FSL scheduling and optimization engine, including the creation of complex work rules, service objectives, and scheduling policies to improve field workforce efficiency.

Required Skills and Qualifications:

• Salesforce Experience: 6+ years of experience as a Salesforce Developer/Consultant on complex Salesforce implementation and optimization projects.
• Strong Business Acumen: Exceptional ability to analyze complex business processes, identify challenges, and translate them into actionable Salesforce solutions.
• Solution Design Expertise: Proven track record in designing scalable and effective Salesforce solutions, balancing declarative and programmatic approaches.
• Technical Understanding: Solid understanding of Salesforce's technical capabilities, including Apex, Lightning Web Components (LWC), Salesforce Flow, and Salesforce APIs.
• Hands-on Readiness: While not a daily coding role, demonstrate the ability and willingness to get hands-on with Salesforce development (Apex, LWC) if the situation demands.

Remarks - Client needs a functional consultant who can work with the business team to gather requirements. The SF Consultant should be well-versed in Salesforce Field Service Cloud capabilities so that he/she can advise whether that can be implemented using Salesforce. Another aspect to consider is the Communication and Interpersonal skills. Many of the business stakeholders have been using the current applications for a long time, and there will be resistance to change. This person needs to be a go-getter who can gather inputs from the business by asking the right questions effectively. The preference is to have this person On-site (Los Angeles); however, I believe, remote/hybrid will also work as soon as long as the candidate is willing to travel on-site for a few in person discovery sessions.

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