Job Description

Restaurant Manager, Northport Hotel

The Northport Hotel located in historic Northport Village is looking for an experienced and passionate Restaurant Manager to join our team. The Northport Hotel is a boutique hotel featuring a casual fine-dining restaurant. We are looking for a team leader that is fully focused on guest service and the overall dining experience. If you are energetic, outgoing and enjoy working with a dedicated team then the Northport Hotel will be a good fit. The restaurant is a high-volume restaurant serving lunch, brunch, pre and post-theater dining options as well as dinner 7 days per week.

As a Restaurant Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience

To be successful as a restaurant general manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests and supporting service. Below is a more exhaustive list of your expected duties.

JOB DUTIES:

• Manage and oversee the entire restaurant operation
• Deliver exceptional guest services 
• Ensuring guest satisfaction
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Develop hourly and salary staff
• Hire new employees
• Training and evaluate staff performance
• Control costs and minimize waste
• Create and nurture a positive working environment 
• Implement innovative strategies to improve productivity and sales 

JOB REQUIREMENTS:

• 3+ years of experience as a Restaurant Manager in a full-service restaurant
• Ideally, 2+ years of experience customer service management
• Extensive food and wine knowledge
• Computer literacy
• Familiarity with restaurant management software
• Experience in event planning
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

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