Job Description

Kitestring is a 20+-million-dollar company with 100+ associates and growing. We are a 25 year old start up in Northwest Arkansas. We provide technical expertise to various clients delivering innovations that improve how customers shop and the enterprise operates. At Kitestring Technical Services, our mission is to share our collective knowledge to positively impact our employees, clients, and communities. Our vision is to be the most trusted partner in technology consulting. We believe people enable technology and vice-versa which is why we are in the business of both. We persistently challenge the barriers to diversity, inclusion, and empathetic cooperation.

Our Core Values are Transparency, People Driven, Empowered, Quality focused and socially responsible. Our values direct our company in how we do business and enhance the lives of our employees. Do our values speak to you?

Benefits

• Kitestring offers excellent benefits to its employees including:
• Flexible PTO
• Maternal/Paternal Leave Policy
• Healthcare Benefits for Spouse, Domestic Partner, and Dependents
• Matching 401k 2-1 up to 4%

Position Summary

We are seeking a Product Owner with deep expertise in Point of Sale (POS) and Loyalty systems to lead the development, enhancement, and implementation of scalable, customer-focused retail solutions. This role plays a pivotal part in modernizing the POS ecosystem, improving omni-channel customer engagement, and ensuring seamless technology integration to support rapid retail expansion. The Product Owner will guide the evaluation and rollout of future-ready POS solutions, work closely with business stakeholders, vendors, and technology teams, and ensure a smooth transition from legacy systems to modern platforms.

Key Responsibilities

Strategic Product Ownership

• Own and maintain the vision, roadmap, and backlog for POS and Loyalty systems to support aggressive business growth and customer experience transformation
• Lead product discovery and selection efforts for new POS platforms, balancing scalability, cost efficiency, and technical viability
• Define MVPs and guide phased rollout strategies to minimize operational disruption during system migration
• Collaborate with leadership to establish KPIs and prioritize features based on business value, operational efficiency, and customer experience impact

Agile Delivery and Lifecycle Management

• Manage full product lifecycle across Agile and SDLC methodologies, from requirements gathering to go-live and support
• Lead sprint planning, grooming, testing, and release activities with internal and external teams
• Oversee vendor deliverables, RFIs/RFPs, contract terms, and implementation plans
• Work closely with engineering, QA, and DevOps to ensure delivery of scalable, performant, and stable POS and Loyalty products

Cross-functional Collaboration

• Serve as the liaison between business process owners, IT, and external vendors to define functional and technical requirements
• Guide the transition from legacy systems by identifying business-critical functionality and recommending phased deployments or MVPs
• Act as point of contact during major outages or disruptions, coordinating triage and resolution with internal and vendor support teams

Continuous Improvement and Innovation

• Monitor system performance and usage, performing regular audits and proposing optimizations
• Stay informed on emerging technologies such as AI-enhanced retail tools and hardware integrations for store operations
• Support staffing and training needs for new solutions through documentation, onboarding, and internal coaching

Qualifications

• 5+ years of experience in a Product Owner or Technical Business Analyst role, preferably in retail technology
• Demonstrated expertise in POS systems and customer loyalty platforms, including system evaluation and implementation
• Strong understanding of omni-channel strategies, retail operations, and enterprise software lifecycle management
• Experience working with vendors to manage RFPs, negotiate deliverables, and maintain accountability
• Hands-on experience with Agile tools such as Jira, Confluence, or Azure DevOps
• Strong documentation, communication, and leadership skills with an analytical mindset and customer-first approach

Preferred Experience

• Background in large-scale retail operations with rapid expansion goals
• Familiarity with vendor platforms such as NCR, Toshiba, GK, and other enterprise POS systems
• Understanding of AI and emerging retail technologies, including integration with hardware and mobile platforms
• Experience planning migrations and minimizing operational impact during system transitions

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