Job Title:
Location: Cleveland, OH
Key Responsibilities:
Technical Support & Expertise:
· Provide technical expertise on 3DX tools, including CAD systems, PLM (Product Lifecycle Management), and other integrated business solutions.
· Conduct product demonstrations and technical presentations to showcase the value of 3DX solutions to internal stakeholders and customers.
· Collaborate with R&D, product management, and engineering teams to provide feedback on customer requirements and new product features.
· Assist in the configuration, customization, and integration of 3DX tools to meet the unique needs of customers.
· Internal Sales & Business Development:
· Act as the primary point of contact for the sales team, providing technical support and assisting with pre-sales activities.
· Work with the internal sales team to identify and understand customer requirements, and translate these into technical solutions using 3DX tools.
· Support lead generation, proposal development, and the creation of pricing models for 3DX tool implementation.
· Develop sales strategies to drive adoption of the 3DX platform and ensure successful positioning of 3DX tools as the solution of choice.
Customer Engagement:
· Engage directly with clients to ensure a deep understanding of their business needs and how 3DX tools can solve their problems.
· Lead discovery calls, technical workshops, and customer success sessions to ensure customers are receiving maximum value from the solution.
· Serve as a trusted advisor to clients, recommending best practices and optimization strategies for leveraging 3DX tools in their operations.
Solution Configuration & Integration:
· Work alongside the technical team to define and validate 3DX configurations tailored to the client's specific needs.
· Ensure smooth integration of 3DX tools with existing systems, including CAD, ERP, and other business tools.
· Coordinate with internal teams to support data migration and system rollout during the implementation phase.
Collaboration & Coordination:
· Collaborate with internal stakeholders including product managers, project managers, and support teams to ensure successful product launches and ongoing client satisfaction.
· Act as the liaison between technical and sales teams, translating technical details into understandable language for sales and marketing efforts.
· Provide feedback to the development team about client challenges, system limitations, and new feature requests.
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