Job Description

Duane Blanton Plumbing, Sewer, Heating & Cooling is seeking a skilled and experienced Residential Plumbing Manager to lead our plumbing operations and drive our team to new levels of excellence.

Position Overview:

The Residential Plumbing Manager will oversee all personnel and activity of the plumbing department. This role includes implementing strategies to achieve departmental goals, managing scheduling and supervision of technicians, and ensuring top-quality customer service. Collaboration across departments is critical to delivering efficient, safe, and exceptional plumbing services to our clients.

Position Entails:

Leadership and Management:

• Lead and mentor a team of plumbers and apprentices.
• Support hiring, onboarding, and ongoing training to ensure technical proficiency and safety compliance.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive, accountable, and team-oriented culture.

Operations:

• Oversee daily operations, job scheduling, and dispatching.
• Ensure all work is completed on time, within budget, and to company quality standards.
• Monitor field performance and align scheduling and inventory needs with office staff.

Customer Service:

• Maintain high levels of customer satisfaction by supporting technicians and handling escalated concerns.
• Promote a service-first mindset within the team.
• Ensure prompt, professional communication with clients.

Financial Management:

• Prepare and manage budgets, forecasts, and KPIs.
• Monitor expenses and implement cost-saving measures without compromising quality.
• Review technician reports and ensure accurate billing and invoicing.

Compliance and Safety:

• Ensure adherence to all safety protocols, licensing requirements, and local codes.
• Promote a safe and compliant work environment.
• Stay current with industry standards, technology, and best practices.

What Does It Take?

• 5+ years' experience in a management or supervisory role (within residential plumbing or residential home service industry preferred)
• Strong technical knowledge of plumbing systems, service, and installation.
• Proven leadership, communication, and problem-solving skills.
• Financial acumen and experience monitoring department performance.
• Familiarity with field service software (ServiceTitan preferred).
• Valid driver’s license with clean record.
• Ability to pass background check and drug screen.

Why Duane Blanton?

• Competitive salary with generous bonus eligibility.
• Comprehensive benefits starting day one – medical, dental, vision.
• 401(k) with company match.
• Paid holidays, floating holiday, and PTO.
• Ongoing leadership training and development.
• Company gatherings, and a positive, team-first atmosphere.

With decades of service to the Northern Illinois community, Duane Blanton Plumbing, Sewer, Heating & Cooling is proud to provide expert residential plumbing, sewer, heating, and cooling solutions. Our culture is rooted in integrity, teamwork, and continuous improvement, and we are committed to supporting our employees with growth opportunities and a collaborative environment.

Join Our Team:

If you’re ready to lead a dedicated team and take the next step in your career, this is the role for you. You’ll work in a place where your expertise is valued, your leadership makes a difference, and your success contributes directly to the company’s future.

Don’t miss this opportunity to join a winning team! Apply today and start your journey with Duane Blanton Plumbing, Sewer, Heating & Cooling.

EEOC statement: Duane Blanton Plumbing, Sewer, Heating & Cooling and its affiliated companies are equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will be considered without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.

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