Job Description

The Project Manager (Operations) is responsible for overseeing, coordinating, and managing cross-functional teams, optimizing e-commerce processes, and ensuring that retail operations run smoothly to enhance customer experiences and drive business growth. This role requires a strong understanding of e-commerce platforms, retail environments, supply chain management, and project management methodologies. This is an exempt, full time position that will report directly to the Chief Operations Officer.

The Project Manager is responsible for the following:

• Develop, plan, and execute e-commerce and retail operations projects from initiation to completion.
• Create detailed project timelines, milestones, and budgets, ensuring alignment with business objectives and priorities.
• Coordinate with internal teams (IT, marketing, sales, logistics, customer service) and external vendors to ensure timely and cost-effective project delivery. Lead and motivate cross-functional teams, including product managers, designers, developers, and logistics teams, to ensure successful project outcomes.
• Foster a collaborative environment to drive effective communication between departments and stakeholders.
• Identify and resolve any project roadblocks or issues, ensuring smooth execution and delivery.
• Identify areas for operational improvement within e-commerce and retail operations to increase efficiency, streamline workflows, and reduce costs.
• Analyze key performance metrics, customer feedback, and industry trends to recommend process changes.
• Develop and implement new tools, systems, or workflows that enhance the customer experience and optimize operations.

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