Job Description

Overview:

We are seeking a dependable, hardworking individual with prior experience in a medical setting to join our team. The ideal candidate will thrive in a collaborative environment, possess strong knowledge of medical coding and insurance processes, and demonstrate excellent leadership skills.

Business Office Hours:

Monday to Friday, 7:30 AM – 6:30 PM

Manager must be available to work at least one evening shift until 6:30 PM.

Key Qualifications:

• Previous experience working in a medical office environment is required.
• Knowledge of medical coding (ICD-10) and insurance procedures preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and the ability to multitask effectively.
• Ability to handle high-stress and challenging situations with professionalism.
• Proficient computer skills, including confidence navigating multiple screens and EMR systems.
• High level of professionalism and ability to maintain patient confidentiality at all times.

Primary Responsibilities:

• Manage scheduling within the EMR system, including utilizing a waiting list to maximize clinician availability.
• Review patient charts and accurately assign ICD-10 medical codes.
• Contact new patients to complete registration processes.
• Answer incoming calls, scan, save, and print necessary documents.
• Oversee office operations and assist staff with questions and workflow.
• Ensure accurate and organized data entry in medical systems.
• Open clinician schedules and maintain full schedules.
• Collect co-payments and set up patient payment plans.
• Prepare and conduct check-ins and annual performance reviews for staff.
• Obtain insurance authorizations through relevant websites.
• Address and coordinate maintenance issues within the physical office space.
• Generate and analyze daily and weekly reports.
• Attend manager meetings and provide updates to the office team.

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