Job Description

Role: Night Manager

Reports to : Director of Front Office

Who We Are

The Ned NoMad is a luxury hotel and members’ club in the heart of Manhattan. We blend modern hospitality with timeless style, offering exceptional service, refined interiors, and a dynamic cultural environment. Our team is passionate, detail-oriented, and dedicated to delivering an unforgettable guest experience.

The Role

As Night Manager, you will lead the overnight Front Office operation, ensuring seamless guest experience and safe, efficient hotel operations after hours. You will serve as the senior decision-maker onsite overnight and a key representative of The Ned’s values, culture, and commitment to excellence.

Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

Main Duties

• Act as the primary contact for all guests and members’ needs overnight, resolving issues with professionalism and discretion.
• Oversee the Front Desk and Night Audit team to ensure efficient overnight operations, accurate billing, and compliance with procedures.
• Monitor arrivals and departures, coordinate with Housekeeping, Engineering, and Security to maintain operational flow and service standards.
• Complete night audit procedures and support daily financial reporting and system rollovers.
• Conduct property walkthroughs to ensure cleanliness, safety, and adherence to brand standards.
• Serve as Manager on Duty and ensure appropriate escalation of incidents to senior leadership when necessary.
• Provide guidance and support to overnight team members, including training, performance coaching, and emergency response.
• Maintain awareness of VIP guests, group arrivals, and special requests.
• Ensure all guest interactions reflect The Ned’s service philosophy — thoughtful, personal, and anticipatory.
• Ensure the safety and security of all hotel guests and building occupants at all times.
• Work independently with confidence and sound judgment in an autonomous, overnight environment.

Preferred Experience

• 3+ years of Front Office or Rooms Division experience in a luxury hospitality setting; previous overnight leadership experience preferred.
• Strong understanding of hotel systems, including Opera Cloud or a similar PMS, and night audit functions.
• Excellent problem-solving skills and a calm, authoritative presence.
• Proven ability to lead and motivate a team, even during off-peak hours.
• Strong communication skills, both written and verbal.
• Flexibility to work overnight shifts, weekends, and holidays as required.

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks…

• Comprehensive medical, dental, and vision coverage, along with company-paid life insurance, short-term, and long-term disability benefits.
• 401k company match.
• Generous vacation, PTO, and holiday allowances.
• Career development opportunities and access to industry-leading training.
• Employee referral bonuses, competitive compensation, and more.
• Complimentary stays and discounted family rates to experience The Ned as our guests do.

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