Job Description

Your role involves operations, quality performance for pharmacy services and, above all, caring to meet the needs of patients, customers and staff. Our hospital-based and retail pharmacy services reflect our mission of making life better for others. With professionalism and compassion, you will ensure that mission is followed throughout the pharmacy and reflected in every interaction.

The Pharmacy Operations Manager is responsible for the execution of operational, financial, , safety, regulatory, and quality performance objectives for pharmacy services at their designated site.

The Pharmacy Operations Manager provides support and managerial assistance to the Pharmacy Director by managing daily operations in pharmacy services that include: Staffing and scheduling; orientation and on-boarding; education and competency assessment; completing annual reviews; financial stewardship; maintaining operational standards; conducting safety reviews, and implementing quality measures. 

Works collaboratively with administrative, medical, nursing, and support staff of Legacy Health to provide the safe, cost-effective medications and services to customers. 

The Operations Manager has all operational direct reports.

Education:

• Bachelor’s degree in Pharmacy required.
• Advanced degree preferred.
• PGY-1, PGY-2 Health-System Admin Residency, or preferred.

Experience:

• Three year’s work experience related to area of responsibility.
• Supervisory or management experience preferred.

Skills:

• Decision Making:Makesdecisions with significant, broad implications for the management and operations ofpharmacy servicesat a system/site level.Participates in decisions on overall strategy and direction ofpharmacy services.
• Problem Solving:Addressesproblems that are broad, complex,and abstract, often involvingsystem-wide issues and requiring substantial creativity, resourcefulness,andstaff engagementto resolve.Appliescritical thinking,change management,negotiation,and diplomacy to develop solutions.
• Independence of Action:Worksindependentlywith limited supervision.Establishespriorities, developsplansand allocatesresources.
• Written Communication:Communicatescomplex informationeffectivelyin writing to all levels of staff, management,and external customers across functional areas.
• Oral Communication:Communicatescomplex conceptsverballyand addressessensitive situations, resolvesconflicts, negotiates with, motivates,and persuadesothers.
• Knowledge: with the ability to use them in complexand/or unprecedented situations acrossmultiple functional areas.Experience using daily technology tools (e.g., spreadsheets, etc.)
• Teamwork:Actively engagesteamin opportunities and decision-making to improve processesand issue resolution.Fostersandleadscollaborative teamsto driveand achieve business and operationalgoals.
• Team Building:Supervisesandcoachesindividuals andteamsto meetperformance expectations.
• Customer Service:Leadsinitiatives to meet or exceed customer service standards and expectations in assignedarea(s) and/or across multiple areas in a timely and respectful manner.
• Leading Change: Leads and conducts projects or process improvement initiatives within the service area. Aligns priorities with system strategic direction.
• Personnel Management: Provides self-directed reflective leadership. Ensures a safe work environment for leadership and staff alike. Follows up on all personnel related issues in a meaningful, just and coaching manner.

LEADING AT LEGACY: Demonstrates the ability to act consistently with Legacy’s Values in Action, exemplifies our core organizational values, and exhibits the leadership competencies outlined in Leading at Legacy.

Compensation details: 86.07-129.95 Hourly Wage

PI780a299a713d-30492-37148824

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