Live Chat Agent - REMOTE (Part-Time & Full-Time) Job at Mamaroneck Union Free School District, New York, NY

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  • Mamaroneck Union Free School District
  • New York, NY

Job Description

Live Chat Agent - REMOTE (Part-Time & Full-Time)

Mamaroneck Union Free School District is seeking a highly skilled and customer-focused Live Chat Agent to join our team on a part-time or full-time basis. As a Live Chat Agent, you will be the primary point of contact for our online community, providing exceptional customer service and support through live chat interactions. This is a remote position, offering the flexibility to work from the comfort of your own home.

Responsibilities
  • Respond to live chat inquiries in a timely and professional manner, providing accurate and helpful information to our online community.
  • Resolve customer complaints and concerns in a courteous and efficient manner.
  • Utilize knowledge of our products and services to address customer questions and provide solutions.
  • Collaborate with internal teams to resolve complex customer issues and escalate concerns as needed.
  • Consistently meet or exceed customer satisfaction and quality metrics.
  • Participate in ongoing training and development to stay up-to-date on our products and services.
Qualifications
  • Entry-level candidates with a passion for customer service are encouraged to apply.
  • High school diploma or equivalent required; some college or degree preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple conversations simultaneously.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in using a computer, internet, and live chat software.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive hourly rate.
  • Opportunities for professional growth and development.
  • Flexible scheduling and remote work arrangements.
  • Access to ongoing training and support.

Job Tags

Hourly pay, Full time, Part time, Flexible hours,

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