Job Description

Position Overview:

Randstad is hiring for an exciting opportunity with our client in the insurance industry. This is a temp-to-perm role where you will be part of a collaborative, growth-driven team. Whether you prefer to work remotely, in one of our offices, or in a hybrid model, we offer flexibility in your work environment.

Job Summary:

As a member of the Customer Service Center team, you will support independent insurance agents and their customers to deliver an outstanding service experience. Through our comprehensive training program, you’ll gain the skills and knowledge needed to succeed and grow within the Personal Lines organization. You'll also have the opportunity to provide consultative service and offer personal lines P&C products to help protect customers' insurance needs.

Key Responsibilities:

• Provide service to customers by answering calls, resolving complex inquiries, and offering personalized insurance advice.
• Use underwriting guidelines to provide accurate coverage details, process policy changes, and resolve customer concerns.
• Educate customers about available insurance options and recommend additional coverage when appropriate.
• Review and respond to written customer service requests, ensuring all communication is clear and thorough.
• Work efficiently and autonomously, managing policies, billing adjustments, and payment plan changes within established guidelines.
• Participate in a rotating Saturday shift (9:00 AM to 5:00 PM EST), with weekday availability from 7:00 AM to 9:30 PM EST.

What We’re Looking For:

• Bachelor’s Degree (preferred) or equivalent experience.
• 2+ years of experience in Personal Lines and/or P&C roles.
• Active Property & Casualty License or PL Producer License.
• Strong customer service skills and experience offering needs-based coverage solutions.
• Ability to manage time and organize tasks effectively while working remotely.
• Clear verbal and written communication skills, with the ability to influence and persuade.
• Tech-savvy with experience troubleshooting virtual systems (Avaya, NICE, POS systems).
• Strong critical thinking skills and the ability to adapt to changing priorities.
• Ability to work independently with minimal supervision.

Technology Requirements for Remote Work:

• Hardwired Ethernet connection with a minimum speed of 10 Mbps upload and 50 Mbps download.

Why Join Us?

• Join a company that truly invests in employee development and growth.
• A flexible work environment – work from home, the office, or hybrid.
• A supportive, team-oriented culture where collaboration is key.
• Be part of an organization recognized for its commitment to employee well-being and excellence.

Ready to take the next step in your career? Apply now and join one of the most respected names in the insurance industry!

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