Job Description

Benefits:

• 401(k)
• Health insurance
• Discretionary bonus
• Life insurance
• Paid time off
• Sick pay
• 8 paid holidays
• Bonus opportunities

Work You'll Do:

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers needs and identifying sales opportunities.
• Answering potential customers questions and sending additional information per email.
• Keeping up with product knowledge and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Staying informed about competing products and services.
• Researching and qualifying new leads.
• Provide price and availability on any standard part or item directly to customers.
• Take and solicit orders from customers over the phone.
• Forward Verify customer purchase orders accuracy to the headquarters for acceptance and processing.
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Make and maintain manual order files and general customer files.
• Resolve any order problems related to delivery or paperwork issues directly with customer and inform salesperson the team for correction.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with Sales manager; funnel leads/opportunities to the team.
• Interface with vendors for quotes.
• Share in answering phones.
• Maintain and organize sales email communications
• Updating and maintaining quotation database
• Update customer purchase order status reports via portal or email.
• Assist new customers in verifying the accuracy of their account setup documents.
• Have capacity and willingness to be cross-trained in other departments.
• Cross training in other office departments including but not limited to order entry, purchasing, filing, expediting.

What We're Looking For:

• Inside Sales or Customer service experience.
• Bachelor's degree preferred, or experience equivalent.
• Strong customer service focus with a passion to exceed customer requirements.
• Strong organizational, communication and time management skills.
• Strong skills with time management and responding to customers in a timely manner.
• Ability to address concerns and communicate clearly and efficiently.
• Ability to convey a positive, customer-friendly disposition.
• High energy, drive and sense of responsibility.
• Punctuality: this is an 8AM - 5PM position, Monday-Friday (1 hour lunch break)
• Microsoft Office competency, especially Excel and Outlook
• Ability to research using various tools, databases, websites and spreadsheets that are
• available for pricing and product information.
• Sage Accounting software experience desirable.
• Business casual dress code, good hygiene required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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