Job Description

HomeWell Care Services of Lake County & The Villages is hiring a dedicated Full-time Scheduling and Staffing Coordinator with 1-2+ years of prior scheduling/staffing experience to join our team. You will need to have caregiving industry experience, enjoy interacting with others, and be able to display patience, professionalism, and critical thinking skills. The Scheduling and Staffing Coordinator must have a sense of urgency, understand schedule and shift planning, possess superb customer service skills, and be a critical thinker.

This position will require on-call rotations, which is an opportunity to earn extra money!

HomeWell of Lake County and The Villages operates two offices, located in Clermont and The Villages. During the training period, you may be required to travel between these offices.  During the training period, you may be required to travel between offices.

Essential Functions:

Core responsibilities will be tied to staff coordination as well as ensuring the appropriate service levels are delivered to all clients each day. Responsibilities include, but are not limited to:

• Scheduling new and existing home care clients on an ongoing basis and as daily situations arise.
• Providing consistency in caregiver scheduling with clients and be able to match the right caregivers to the right clients.
• Effectively managing caregiver call-offs and client requests.
• Advising other staff of any client issues that need to be addressed.
• Ensuring sufficient staff availability at all times.
• Effectively and professionally handling incoming calls, which may include those from prospective clients, referral sources, as well as our valued caregivers.
• Assisting HR with caregiver recruiting, interviewing, onboarding and orientation duties.
• Managing schedules efficiently using a web-based scheduling application.
• Maintaining ongoing communication with Care Managers, Caregivers, and Clients regarding scheduling and changes.
• Fostering a positive and respectful environment by treating caregivers as valued assets, even in challenging situations.
• Utilizing superior troubleshooting skills to promptly and effectively backfill shifts in response to call-offs.
• Other work as directed

Work Schedule:

This is an in-office position (NOT REMOTE), working the hours of 8:30am to 5:00pm, Monday - Friday. This position will include, on a rotating schedule, after-hours phone coverage to ensure client shifts are appropriately staffed.

Minimum Eligibility Requirements:

Candidates should have a positive, outgoing demeanor and be able to motivate a diverse variety of caregivers. Ideal applicants will also be able to troubleshoot and multitask effectively and will have a strong desire to work in a team environment.

Minimum qualifications include:

• Experience working in an office and/or customer service environment
• Strong problem solving skills
• a "people -person" who is able to remain pleasant, friendly, and considerate under stress.
• Prior experience in scheduling in a private duty home care company is preferred.
• Prior experience as an in-home caregiver is a major plus.
• Basic computer knowledge, data entry, and word processing. Knowledge of WellSky is a plus.
• Must possess a positive attitude and be a team player.
• Ability and willingness to learn new computer programs and other tasks.
• Must possess effective verbal/written communication skills, solid mathematical skills, and strong organizational skills, be detail-oriented.
• Professional phone and office demeanor.
• Ability to effectively multitask.
• Must be able to perform duties and responsibilities with or without reasonable accommodation.

HHA License # 299994499

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