Job Description

For more than a century, The Breathing Association (the Association) has met the lung health needs of central Ohioans. As lung health issues are identified the Association creates and delivers programs to support the community and its most vulnerable and otherwise unserved or underserved members. Communicable respiratory diseases that impact the entire population, such as the tuberculosis epidemic that led to our founding and the SARS and COVID epidemics more recently, are of utmost priority. Our Lung Health programs include the lung health clinic and mobile medical unit, and our outreach and tobacco cessation programs. In addition, the Association connects medically vulnerable, energy insecure residents with resources to help them remain warm in the winter and cool in the summer. Our vision, Better Breathing for Better Lives, makes it possible for central Ohioans to breathe easier.

Overview of Responsibilities

Reporting to the Director of Utility Assistance (Director), the HEAP Operations Manager, with the Director, is responsible for ensuring that all Association Case Managers possess all the knowledge and skills needed to perform their jobs. This position will develop and train new and existing staff in policies, procedures, and EAP guidelines. In addition, regular mini training sessions will be scheduled to discuss current issues, new interpretations of guidelines or case management issues that have been found.

Resource Management

With the Director, the HEAP Operations Manager will develop and maintain a training resources site that is available to all staff with the current directives, guidelines, training materials and interpretations. The site will contain all original guidance issued by the Department of Development's (ODOD) Office of Customer Assistance (OCA) and the Association including Energy Assistance Program guidelines, Information Updates, THE ASSOCIATION guidance emails, etc. The site will be reviewed annually to remove any outdated guidance.

Staff Development

With the Director and with input from QA and Compliance Manager, the HEAP Operations Manager, evaluate the performance of each case manager and make recommendations to the Director as to promotions or remedial training requirements.

Audit Responsibilities

Coordinates with the Director and stays prepared for Audits. Ensures that all audit measures are being documented and retained monthly. Follows up on all levels of case activities until resolved and audits are complete.

Essential Position Requirements

· Directs and evaluates the work of direct reports, portal reports, pending Ocean reports, monitoring report and review from ODOD.

· Assists new and existing staff with training/re-training. Assists staff in areas of weaknesses. Provide corrective actions to assist problem employees. Develops Performance Improvement Plans to improve case managing skills for struggling Case Managers.

· Enforces and sets a positive example for others in complying with the employment policies of the Association, consistent with its Employee Handbook and other policies.

· Responsible for onboarding new hires in the HEAP department. Provides written updates to the Director on new staff members reviews and their progress to meeting standards of effective case management.

· Responsible for developing and improving new hire training to efficiently and thoroughly train new staff to be excellent Case Managers.

· Provides written reports on quality and quantity of staff's work for performance evaluation.

· Works with the QA and Compliance Manager to identify problem areas and to develop strategies to improve employee work quality and quantity.

· Reviews Case Managers pending applications to ensure that cases are properly pended. Keeps spreadsheet on pending applications that have documents provided to THE ASSOCIATION and ensure that the application is worked within 48 hours of receiving the documents.

· Reviews processes to improve workflow and results.

· Assists in processing applications when needed.

Qualifications

· Bachelor's degree in social services field and/or equivalent. (Years of service may be substituted for education, year to year.)

· 2 years' experience in Human Service setting.

· 2 years' experience in economic assistance.

· 2 years' experience processing HEAP application

· Ability to relate and have empathy for diverse cultures experiencing economic hardships.

· Valid driver's license and reliable automobile with insurance coverage.

The Association is an equal employment opportunity employer. Employment decisions are based on merit, qualifications, and competence, and employment decisions are made in accordance with applicable state and federal laws and without regard to the race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, or military or veteran status of any employee or applicant. This policy governs all areas of employment, including hiring, promotion, assignment, and corrective action.

Qualified individuals with a known disability will be granted reasonable accommodation required by law that does not impose an undue hardship upon the Association or pose a direct threat to the health or safety of the individual or others. Any employee who requires accommodation to perform the essential functions of his or her job should contact the Manager to request such accommodation. Any applicant for any position who requires such accommodation during employment, or in connection with any part of the application process, should likewise advise the hiring Manager.

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