Job Description

Join the Hotel Burbank family and help lead Southern California’s latest and greatest lifestyle destination for everyday adventure seekers and bright-minded movers and shakers. We’re launching a collection of new options to fuel every kind of California dream—and we’re looking for a colorful character to be a key leader of our growing team.

Job Summary:

Manage the day-to-day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

Duties and Responsibilities:

• Oversee the day-to-day operations and assignments of the hotel staff; development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert Managing Partners of potentially serious issues.
• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
• Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
• Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
• The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
• Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
• Accounting and purchasing controls and procedures are implemented and maintained.
• Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Owners and/or Principals – regarding operational updates and current issues
• Vendors – to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Other contacts as needed (Professional organizations, community groups, local media)
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent
• Four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience.
• Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, conferences, etc.
• May be required to work nights, weekends, and/or holidays.

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