Job Description

ROLE

We are seeking a Front Desk/Data Entry Specialist to support the 66th Force Support Squadron (66 FSS), Military & Family Readiness Center (M&FRC) at Hanscom Air Force Base in Massachusetts. You will serve as the first point of contact for clients and visitors, while coordinating front desk operations and managing data entry into key Air Force systems.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES

• Provide reception services for M&FRC visitors and deliver customer service and administrative support as needed
• Enter data into the Air Force Family Integrated Results and Statistical Tracking (AFFIRST) system and the Department of Defense (DoD) Transition Assistance Program (TAP) system using web-based tools
• Receive telephone calls and visitors, determine the nature of each inquiry, and direct clients to the appropriate staff
• Promote M&FRC programs and services during client interactions when opportunities arise
• Schedule clients for M&FRC classes and offer clear information on routine or procedural matters
• Input TAP data into AFFIRST per program manager guidance (e.g., workshop scheduling and automated reminder emails)
• Maintain the front desk area by aligning materials, publications, and chairs daily
• Report equipment issues to management
• Ensure client sign-in compliance and compile a monthly client usage report in the format designated by management

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge and capability to operate data entry device(s) to input lists, records, etc., into an electronic format
• Skilled in using Microsoft Office applications (e.g., Word, Excel, and PowerPoint) required
• Skilled in navigating and troubleshooting within Microsoft Windows and web-based tools required
• Ability to provide professional and courteous customer service required
• Ability to communicate clearly with clients in person, by phone, and by email required
• Knowledge of customer service practices required
• Knowledge of basic military protocol and support group structures preferred
• Knowledge of family systems in a military setting preferred
• Ability to work effectively with individuals from diverse backgrounds required
• Ability to communicate in a respectful and culturally aware manner required

REQUIRED EXPERIENCE

• 1 year of customer service experience in a professional environment

PREFERRED EXPERIENCE

• Experience working in a military, veteran, or family support service environment?
• Some experience in a similar or equivalent type of position

EDUCATION

• High School Diploma or equivalent required
• Undergraduate Degree preferred

LOCATION

• Hanscom AFB, MA 01731

TELEWORK

• May be eligible for telework

CLEARANCE

• U.S. citizenship is required as it supports the U.S. federal government

CLIENT

• U.S. Department of the Air Force

TRAVEL

• Travel is not required

WORK HOURS

• 40 hours
• 8 hours a day
• 5 days a week

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — Nonexempt

RELOCATION

• Not eligible for relocation benefits

******************

KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

Job Tags

Similar Jobs