Job Title: Fire Service Technician
Schedule: Monday – Friday 7am – 5pm
Location: Traveling around the DMV Area – they will be traveling to 1-2 commercial sites per day –will let them know where they are going the day or week before and try to keep them close to their home if possible
Responsibilities:
What you will do:
Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions
Contact customer representative and determine equipment/systems problems
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness
Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers
Obtain customer signature upon completing service call assignment
Must Have:
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