Job Description

Star SU is a family owned, globally recognized, manufacturer of custom round tools and hobs. We are seeking a Field Service Engineer to deliver best in class customer service. Our Service Engineers are trained in the construction of Star Brand of CNC tools and cutter grinder, ensuring customer satisfaction. The role is based out of our Elk Rapids, Michigan location, requires onsite availability and will require travel approximately 50 – 100% of the time within North America and occasional travel to Europe. The ideal candidate will be looking for:

• A company guided by core values which starts with “Value Employees”.
• Great pay and benefits.
• A deep culture founded on teamwork, respect, and integrity.
• An opportunity to travel.
• The freedom to contribute and have a valued opinion.

Job Responsibilities

• Installation and machine acceptance, customer training, repairs, maintenance, geometric alignment, software updates, as well as retrofits of Modul gear hobbing and deburring.
• Interpretation of error messages and systematic troubleshooting and repair
• Customer contact and support via phone, e-mail, and remote online communication to machine PC
• Project management for large scale automotive installation
• Identification of spare parts through troubleshooting and inspection
• Cooperation in projects and technical support of the sales department
• Some physical demands of the job are bending, climbing, lifting, pushing and pulling
• Travel to the customer site to provide manufacturing support by troubleshooting and resolving complex technical problems.

Education and Experience:

• Associate degree in mechanical or electrical field preferred.
• Experience in a manufacturing / service environment.
• Strong mechanical and electrical skills with proven ability to read and navigate blueprints, electrical schematics, etc.
• Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Experience with control systems (NUM, FANUC, Siemens).
• Experience with FANUC Robot systems is a plus.
• Ability to communicate clearly with peers, management, and customers.
• Strong work ethic with a focus on customer satisfaction.
• Team-oriented attitude, ready to jump in and help where needed.
• Valid Passport required.
• A valid driver’s license and good driving record is required.

Pay and Benefits:

• Competitive compensation program including performance-based bonus.
• Comprehensive medical, dental, and vision health insurance within 30 days.
• Company paid life insurance (for you and your family), short- & long-term disability.
• A matched 401(k) savings program
• Educational assistance covering college programs, skilled trades, or other interests to further your career.

What’s Next?

• Check us out at
• Check out our parent company at
• We will respond promptly to all applicants.

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