Field Services Engineer Job at Addison Group, Queensbury, NY

dVdmQ3VUeU04Q25NelV5UWpkNmpGeUFFdUE9PQ==
  • Addison Group
  • Queensbury, NY

Job Description

The Field Service Engineer is responsible for providing exceptional on-site support for customers, including the installation, commissioning, maintenance, troubleshooting, and servicing of products. This role requires a technical background, a strong customer focus, and adherence to safety protocols while ensuring compliance with company and client requirements. The Field Service Engineer will also document field changes, analyze issues, and propose solutions to enhance product and service quality.

Key Responsibilities:

  • Perform on-site installation, commissioning, maintenance, and troubleshooting of products such as capacitor banks, filter banks, MVTVSS, snubbers, and MSPs.
  • Ensure all products are installed per final build documentation and customer specifications.
  • Maintain accurate records of product drawings, setup configurations, and account details to reflect field modifications.
  • Diagnose and resolve product or service issues by identifying root causes and implementing corrective actions, ensuring proper documentation and follow-up.
  • Adhere to travel expenditure guidelines while respecting customer and company budgets.
  • Follow all safety and site requirements, maintaining professionalism and compliance with customer rules and procedures.
  • Document and report customer complaints, issues, and recommendations to management for improvement.
  • Support customer inquiries regarding products and services, recommending appropriate solutions or additional offerings.
  • Conduct trend analysis of the field service database to identify patterns and recommend improvements.
  • Maintain adequate inventory levels for parts and coordinate routine maintenance and commissioning schedules with customers.
  • Ensure compliance with purchasing authorization procedures and other administrative requirements.
  • Perform additional duties as assigned by management.

Job Tags

Similar Jobs

The University of Texas Rio Grande Valley

Tenure Track Faculty in Microbiology in the School of Integrative Biological and Chemical Sciences, Job at The University of Texas Rio Grande Valley

 ...Microbiology in the School of Integrative Biological and Chemical Sciences, College of Science Number of Vacancies 1...  ..., inquiry-based learning environments. SIBCS offers Bachelor of Science (B.S.) degrees in Biology and Chemistry, alongside B.S. programs with a... 

HealthFitness

Front Desk Staff (temporary, part-time) Job at HealthFitness

 ...competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.**About the role**HealthFitness is looking for a temporary, part-time (working approximately 8-16 hours per week from January - April 2026) Front Desk... 

IntiGrow

Driver I (requires own truck) Job at IntiGrow

 ...Job title: driver Address: Lyndonville, VT 05851 Duration: 3 Months (temp to hire possibilities) Shift time : 3 days per...  .../hr on w2 no benefits Job Description: using their own vehicle (truck preferred). ~ Multiple candidates can... 

Lensa

Client Engagement Coordinator, Corporate & Investment Banking Job at Lensa

 ...its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Wells Fargo. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject... 

National Health Partners

Pediatric Nephrologist - Florida Job at National Health Partners

 ...A state-of-the-art childrens hospital in Southwest Florida is seeking a full-time or part-time Pediatric Nephrologist. The role includes inpatient and outpatient nephrology services, covering acute and chronic kidney replacement therapy, dialysis, and transplant follow...