Field Services Engineer Job at Addison Group, Queensbury, NY

dVdmQ3VUeU04Q25NelV5UWpkNmpGeUFFdUE9PQ==
  • Addison Group
  • Queensbury, NY

Job Description

The Field Service Engineer is responsible for providing exceptional on-site support for customers, including the installation, commissioning, maintenance, troubleshooting, and servicing of products. This role requires a technical background, a strong customer focus, and adherence to safety protocols while ensuring compliance with company and client requirements. The Field Service Engineer will also document field changes, analyze issues, and propose solutions to enhance product and service quality.

Key Responsibilities:

  • Perform on-site installation, commissioning, maintenance, and troubleshooting of products such as capacitor banks, filter banks, MVTVSS, snubbers, and MSPs.
  • Ensure all products are installed per final build documentation and customer specifications.
  • Maintain accurate records of product drawings, setup configurations, and account details to reflect field modifications.
  • Diagnose and resolve product or service issues by identifying root causes and implementing corrective actions, ensuring proper documentation and follow-up.
  • Adhere to travel expenditure guidelines while respecting customer and company budgets.
  • Follow all safety and site requirements, maintaining professionalism and compliance with customer rules and procedures.
  • Document and report customer complaints, issues, and recommendations to management for improvement.
  • Support customer inquiries regarding products and services, recommending appropriate solutions or additional offerings.
  • Conduct trend analysis of the field service database to identify patterns and recommend improvements.
  • Maintain adequate inventory levels for parts and coordinate routine maintenance and commissioning schedules with customers.
  • Ensure compliance with purchasing authorization procedures and other administrative requirements.
  • Perform additional duties as assigned by management.

Job Tags

Similar Jobs

TRG Management Company

Regional Property Manager Job at TRG Management Company

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our... 

Wells Fargo

Registered Client Associate Job at Wells Fargo

 ...About this role: Wells Fargo is seeking a Registered Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisionsat wellsfargojobs.com . In this role you will: Assist Financial... 

EOS Capital

Real Estate Legal Assistant Job at EOS Capital

 ...We are seeking an experienced Real Estate Legal Assistant to join our team. An ideal candidate will manage a full caseload of foreclosure, eviction and real estate transaction work. An ideal candidate learns quick, stays organized and leverages systems.Role requires an... 

Premier Pharmacy Care

Pharmacy Technician Job at Premier Pharmacy Care

 ...Premier Pharmacy Care is looking for a pharmacy technician to add to our growing work force full-time! We are a long-term care pharmacy servicing elders and other residents of facilities across the state of Arkansas. Under general supervision, our technicians assist the... 

Michaels Stores

Associate Category Management Planner Job at Michaels Stores

 ...for resets Partner with Financial Planner to develop and execute SKU rationalization goals Purchase Planning Using MFP (Michaels Financial Planning) to create weekly sales, margin and inventory plans at subclass level for seasonal and trend programs Owns MFP...