F&A Operations Processing Analyst Job at NTT DATA, Inc., Indiana

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  • NTT DATA, Inc.
  • Indiana

Job Description

Job Details:

  • Supports the manager in the achievement of project milestones and team goals
  • To support the day-to-day activities of a group of employees along with the Manager
  • Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance
  • Provide ideas to improve efficiency, quality and services of ongoing projects/processes
  • Significant portion of time still spent on performing work of the team
  • Regularly review the work of team members
  • Identifies opportunities for improvement; recommends possible training opportunities
  • Monitors the team in meeting or exceeding contractual and service level obligations to customers
  • Understands customer’s needs and translates to appropriate solutions
  • Ensures accurate and timely processing of transactions to meet and exceed customer SLA
  • Adhere to all appropriate and agreed standardized processes and procedures
  • Acting as the Subject Matter Expert for the team
  • Conducting & leading the training programs based on business needs
  • Attending team meetings and customer calls to gather feedback and updates

Job Requirements & eligibility Criteria:

  • 5+ Years of experience in Banking BPO is preferred
  • University degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce Graduates
  • Minimum of 2 years of Team handling is a Mandatory
  • Excellent understanding or an SME of KYC/AML/CDD experience in a banking process
  • Experience in Screening, Fraud investigation, Transaction Monitoring or Account Operations is preferrable
  • Good interpersonal Skills
  • Good Oral & Communication skills
  • Ability to work scheduled shifts which would include weekends
  • Ability to communicate (oral/written) effectively in English to exchange information with our client.

Job Tags

Shift work,

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