Job Description

This role enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.

Our ideal candidate :

· Must have proven track record of personally providing excellent customer service.

· Must possess excellent interpersonal, communication, team-building and problem-solving skills. 

• Must be able to speak, read, write, and understand English. 
• Candidate must be bilingual in Cantonese, Mandarin, or Vietnamese. 
• College degree in Marketing, Hotel or Business preferred but not required. 
• Must be able to get along with co-workers and work as a team. 
• 2 to 5 years Host or Player Development experience in a major gaming operation of similar size and stature. 
• Must be able to handle multiple tasks simultaneously and possess an attention to detail.
• Must have a proven track record of increasing gaming revenue through established customer base. 
• Must have strong telemarketing skills. 
• Computer literate in PCS, AS400 and Microsoft office preferred. 
• Must possess excellent interpersonal, communication, team-building and problem-solving skills. 
• Must be resourceful and highly motivated in seeking out new VIP opportunities. 
• Must be able to work effectively across all departments. 
• Must present a well-groomed, professional appearance. 
• Must be willing to adhere to all California and tribal gaming regulations and guidelines. 
• Must be willing to work any shift and any day when necessary. 

· Must be able to work extended hours during special events, including limited overnight travel.

About the role:

• Identifies premium slot and table players with emphasis on developing relationships with players. 
• Assists in the development and implementation of new programs and promotions to ensure a steady flow of high-quality patronage.
• Responsible for complete data entry of player information, contacts, letters, phone calls into PCS system.
• Increases market share and company profitability in accordance with all gaming regulations. 
• Develops and promotes special events with target areas as directed. 
• Makes reservations for high-end guests as appropriate. 
• Represents management at special events and promotions. 
• Greeting and hosting of high-end customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout. 
• Tracks guests’ visits, arranges transportation and accommodations, and provides complimentary according to established guidelines. 
• Travels to various markets to meet new potential high-end players. 
• Keeps informed of competitive promotional methods. 
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Must be able to maintain confidentiality of VIP information.

A few more things:

• Must be able to continuously maneuver around office and casino. 
• Must be able to move quickly around property. 
• Must be able to bend, crouch, kneel, twist and work at a desk. 
• Responds to visual and aural cues. 
• Must be able to work independently and proven to be self-motivated. 
• Must be able to speak, read, write, and understand English. 
• Must have the manual dexterity to operate a computer and other necessary office equipment. 
• Must be able to respond calmly and make rational decisions when handling guests’ needs. 
• Must be able to tolerate areas containing secondhand smoke.

Salary: $70k per year plus bonus

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.

Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

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