Job Description

Position: Director of Operations

Location: Bethesda, MD

Employment Type: Full-Time, On-site 5 days

Company Overview

We are a leading commercial real estate services firm specializing in investment sales brokerage, property management, and advisory services throughout the Washington, D.C. metropolitan area. Led by seasoned industry professionals, the firm has built a reputation for market expertise, transaction execution, and client-focused solutions while completing more commercial real estate transactions annually in Washington, D.C. than any other brokerage company.

Position Overview

We are seeking a Director of Operations to work directly with firm leadership to manage and optimize all aspects of company operations. This is a high-impact role responsible for streamlining internal processes, improving operational efficiency, and ensuring the smooth day-to-day execution of the firm’s brokerage business. The right candidate will be highly organized, detail-oriented, and skilled in overseeing internal business operations in a fast-paced, high-growth environment.

Key Responsibilities:

Brokerage Operations & Business Management

• Work directly with leadership to optimize and manage all operational aspects of brokerage and other lines of business.
• Oversee and improve internal systems, processes, and workflows to enhance efficiency and scalability.
• Ensure seamless deal tracking, pipeline management, and transaction execution by working closely with brokers and internal teams.
• Standardize and refine back-office functions, including CRM management, reporting, and administrative procedures.
• Proactively identify bottlenecks in operations and implement structured solutions to increase productivity.
• Appropriately manage third party vendor relationships on behalf of the firm.

People & Team Management

• Oversee firm-wide operational support for brokers, ensuring they have the tools and resources needed to execute deals efficiently.
• Manage and oversee virtual assistant support personnel.
• Support recruiting, onboarding, and team structure optimization, working closely with leadership to build a best-in-class real estate services firm.
• Develop and maintain operational policies that enhance performance, accountability, and communication within the firm.
• Ensure cross-functional alignment between brokerage, property management, research, and marketing teams.

Financial & Administrative Oversight

• Oversee payroll, accounts payable and receivable, vendor payments, and light financial reporting, ensuring smooth financial operations and budgeting for the business.
• Oversee contract management, compliance, and risk mitigation related to brokerage operations.
• Provide high-level administrative support, managing schedules, operations, and day-to-day business coordination.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field.
• 5+ years of experience in professional services, brokerage operations, or commercial real estate administration.
• Proven ability to streamline internal operations, manage administrative functions, and support high-performing teams.
• Exceptional problem-solving and organizational skills with the ability to work in a high-growth, fast-paced brokerage environment.
• Proficiency in CRM systems, transaction management software, and financial reporting tools.

Compensation & Benefits:

• Base salary: $95k-$110k
• 401(k) with employer matching after probationary period
• Paid vacation, sick, and personal leave
• Medical Insurance

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