Job Requisition: Desktop Support/ Windows 11 Migration Specialist
San Antonio , TX
6 Months +
These are the things Level III will do that Level II will not: Physically set up the network system within the closet, connect the patch cables, install the rack equipment.
Position Overview:
We are seeking skilled and motivated Windows 11 Migration Specialists to join our team. The successful candidates will play a crucial role in the deployment of 5K computers as part of a comprehensive Windows migration project. This is an exciting opportunity to contribute to a large-scale technology project.
Responsibilities:
Up to 70% travel required. Remote support as required.
Windows 11 Migration: Guide and execute the migration process, ensuring seamless transition from legacy computers to Leidos imaged computers for end users.
MDF network physical layer support. Patching cables, racking switches and other network equipment. Provide support to the Network Operations team as they configure switches.
Backup and Imaging: Help users configure backups, perform imaging using PXE and .iso drive imaging processes and restore data as needed.
Data Migration: Transfer user profiles, files, and settings to the new Windows 11 environment.
System Setup: Configure and optimize Windows 11 installations on individual computers.
Application Installation: Install and configure necessary software applications.
Post-Migration Support: Provide technical assistance to end-users both locally and remotely.
Troubleshooting: Diagnose and resolve migration-related issues.
Qualifications:
Experience: Minimum of 3 years in Windows migration projects.
Technical Skills:
Proficiency in Trellix (FDE) and Trellix ePO for data security.
Familiarity with Bomgar for remote support.
Familiarity with ServiceNow for ticket management.
Experience with Druva inSync for data backup and recovery.
Experience with M365 including OneDrive and Teams.
Understanding of multi-factor authentication (MFA) and public key infrastructure (PKI).
Experience with VPN support and use.
Experience with Windows imaging: PXE and USB imaging processes.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
Team Player: Collaborate effectively with cross-functional teams.
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