Job Description

Job Location : Union, NJ (Hybrid, 4 days work from office)

Job Description:

We are looking for a Delivery Manager to join our team and be a part of an exciting journey as we look to nurture our next level of leadership. The core emphasis is on national contingent labor program managed internally by a client or through a strategic channel partnership with a Managed Services Provider (MSP) and/or Vendor Management System (VMS).

In this role, you will be the fully accountable for client growth, service delivery - including, but not limited to - delivery/recruiting management, account management, process adherence, onboarding, compliance management, performance management, etc. You will manage dedicated delivery teams including recruitment managers, account managers and recruiters – with a focus on coverage, speed, quality & compliance.

Our teams thrive in fast-paced environments, can roll up their sleeves, work hard, have fun, and get the job done. You will have the opportunity to draw on your extensive knowledge and will forge dynamic relationships with stakeholders. You will be responsible for all the financial measures (revenue growth, gross margin growth, headcount growth) as well as client satisfaction parameters (client scorecards, SLA's, etc.)

Core Responsibilities

• Achieve business & operational targets for assigned portfolio of clients
• Manage the recruitment teams and partner with sales team to ensure delivery of staffing requirements
• Drive implementation and execution of talent acquisition strategies
• Utilizing position profile template and candidate persona’s create knowledge base for top 20 skills across client markets and develop ongoing skill set training
• Develop sourcing and screening strategies for core skillsets
• Manage and provide guidance to the recruiting teams to source talented professional and creating talent pipelines.
• Team capacity planning and analysis
• Establish relationships with key client contributors Managed Service Providers (MSP) partners and prospecting to identify any lateral opportunities with the client
• Day to day tasks involves - conducting daily huddle to communicate and prioritize client requirements with internal delivery teams, client transactions, attending requirement spotlight calls, coverage management, interview preps/debriefs, offer closing, etc.
• Timely address and resolve all delivery and client issues
• Development and management of team KPI/SLA’s - Submit weekly/monthly performance reports
• Develops and implements action items to drive production and quality
• Represent Mindlance at Quarterly Business Reviews with the client

Required Skills:

• Bachelor's degree or equivalent professional experience
• Over 5 years of experience in delivery/recruiting management, specifically within the Technical (IT) skill category
• Proven track record in supporting high-volume, fast-paced contingent workforce programs for large enterprise clients nationwide or regional mid-market clients
• Experience collaborating with geographically diverse teams and cross-functional teams
• Deep IT orientation with a broad understanding of various technologies
• Strong research and analytical abilities using spreadsheets
• Exceptional comprehension, communication, interpersonal, writing, and editing skills
• High-energy individual with a strong sense of ownership
• Dedication to continuous improvement

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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